Merac’ s new F & B Kiosks process more than £ 500,000 in sales within two months
DIGITAL AND GUEST TECHNOLOGY: Guest Experience Apps & Platforms
Merac
Company Address:
S04, Exeter Science Park, 6 Babbage Way, Clyst Honiton, Exeter, Devon EX5 2FN
Primary Contact Name: Andy Povey
Job Title: Managing Director
Contact Details: + 44( 0) 1392 241730 andy. povey @ merac. co. uk www. merac. co. uk
Key Services / Specialism
• Digital guest experience
• UX & website strategy
• Ticketing & CRM Solutions
• eCommerce & Revenue growth
• System integration & infrastructure
• Behavioural insight & guest psychology
• Performance analysis & optimisation
Sectors served:
• Theme Parks
• Museums
• Zoos
• Immersive Experiences
• Retailtainment
• Live Events
Merac brings together ticketing, memberships, retail, catering and on site transactions in one connected commerce platform, helping visitor attractions increase revenue, improve guest experiences and drive repeat visits.
Merac intelligently connects every stage of the visitor journey before, during and after a visit, creating better experiences for guests and better outcomes for operators.
At the heart of the business is a mission to rehumanise e-commerce, ensuring technology enhances rather than replaces personal connection. Merac’ s team of Experience Engineers, made up of former operators, marketers and guest service professionals, provide proactive strategic guidance to help customers optimise guest experience, increase revenue and achieve long-term success.
Merac’ s new F & B Kiosks process more than £ 500,000 in sales within two months
Developed entirely in-house, Merac’ s new F & B kiosk solution combines the company’ s expertise in ticketing, retail and guest engagement with a purpose-built ordering experience designed specifically for visitor attractions. The interface has been shaped by years of customer behaviour and guest journey insight, creating a familiar, intuitive experience that mirrors how visitors already interact with digital ticketing platforms. Since launch, the kiosk solution has processed more than £ 500,000 in food and beverage sales in just two months, supporting self-service ordering while integrating seamlessly with the wider Merac ecosystem, including ticketing, inventory management and operational reporting. This provides operators with a fully connected platform, delivering real-time visibility and control across their operation. Customers also spend more time engaging with menus and exploring options, resulting in an average 30 % increase in transaction value compared with traditional till-based ordering. The platform also captures real-time usage data, enabling continuous refinement of the guest experience based on actual visitor behaviour.
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