Over the past few months, Thomas has been visiting the sites, exploring, taking photographs, asking questions and making friends with the team members. Then Thomas would go home and reconstruct what he had seen on site.
He has been drawing pictures of the equipment and making replicas of the blue barriers used on site.
The team say “it is a privilege and an honour to be working with Thomas. We will continue to work with him and his family to help anyway we can. We are all really proud that we have helped Thomas”. Thomas wrote a letter to the team that said, “Steve’s gang are my best mates and they make me laugh, you have all been so kind to me, I am shocked”.
The team’s ongoing kindness and understanding is an inspiration. Thomas’s parents said “there is no amount of praise we can think of to describe how much Thomas has benefitted from the team. We cannot believe the kindness and generosity they have shown, no one has ever taken this much interest in him”.
An independent panel of judges selected the team as their chosen winners of this award. They said “the team really do exceed customer service expectations. They have transformed Thomas and his family’s life,
demonstrating
engagement
within the
community”