Best NHS Trust
2014
These finalists have been chosen because of:
• The quality, quantity and diversity of customer nominations.
• The evidence of imaginative ways to delight customers.
Our judges are looking for:
• Evidence of how you deliver innovation, creativity and excellence to
customers.
• Examples of “going the extra mile” to delight customers.
• How you turn customer service values into reality for your customer
and evidence of how your customer is placed at the heart of
everything you do.
8
The Finalists are........