Power to the People
Best Organisation 2014
These finalists have been chosen because:
• The company has demonstrated a positive attitude to empowering
employees to take ownership of resolving customer enquiries and may have
reduced the likelihood of further incidents.
Our judges are looking for:
• How you handle the situation and the procedures you follow to ensure you
leave your customers happy.
• Demonstrate how you have changed a process to make it easier for future
customers.
• How you go that extra mile to make sure your customers become satisfied
through the service they received from you.
• Evidence of customer retention or increased customer volumes if possible.
3
The Finalists are........