TECHNOLOGY
The Personal Factor - CLARITY HOSPITALITY -
From the beginning Clarity was built on personalised service . 25 years later in 2023 , that ’ s why we ’ re gearing up our teams once again .
We commonly hear feedback from customers who have had other systems about how difficult it is to get Support , or their configuration doesn ’ t work for them , or they haven ’ t been trained how to use the system , or they ’ re faced with massive module costs to add a simple feature they want unlocked , or they have to pay for version upgrades . In almost every case the consistent complaint is that there ’ s no-one to connect with to sort these issues out .
It ’ s easy to supply a system that does the core things well , but our systems are built on what our customers have asked us for – personally . Every hotel has its preferences and uniques , so we take on-board the things that make our customer ’ s tasks easy . If we don ’ t have something , we will also undertake changes to our software that you ’ ve requested – although that usually does take time .
Talking through the options initially gives us a good introduction to how you operate in your business . Once we know that we shape the configuration , fine tune it with you and we ’ ll be there when you go live . And if things change in your business , we ’ ll do it again , and again , and again ...
And we ’ ll train you on how to use it . In person on-site , remotely , at your own pace or at ours – whatever works for you . Then there ’ s our online Knowledge Base to refresh what you know , answer quick questions , update you with new features , keep your staff up to date when you ’ re ready .
If you have a problem or a question , we ’ re there for you . Not some foreign call centre , but our own staff , 24 x7 , just a phone call away . With direct knowledge of your system , your configuration , your business . And usually , it will be someone from our team who you know personally .
You ’ ll know them personally because we take pride in visiting our customers , knowing your setup , knowing you , being right there hands-on when your system goes in , and again when you ’ re trained , and when you need something unique or special , and when things change .
These are the reasons our business grows by referral more than any other type of marketing . These are the reasons the few customers who leave us frequently return . That and outstandingly good software systems that work for you .
For your personalised service , call us on T : + 44 ( 0 ) 330 043 0719 M : + 44 ( 0 ) 7455288198
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