HOTEL AMENITIES
The first impression counts ! - KANNEGIESSER -
The initial first impression can set the tone for the entire customer experience . As a guest entering a hotel room , the first thing that your guest will scrutinise is the bed , which is no surprise as this is where they will spend most of their time . Therefore , quality and cleanliness of the bed linen has a direct influence on the customer experience . However , hygienically clean is usually not enough . For many hotels immaculate linen is a key requirement as holes and stains in the linen can easily overshadow an otherwise pleasant guest experience .
The Problem : Inaccurate Quality Controls
The laundry and hotel staff do an excellent job , but are also often restrited by time pressure . Stains and holes are often only discovered by the hotel guests , leaving a lasting negative impression of the service received .
The Solution : Quantex from Kannegiesser
Using the Quantex scan system , we facilitate automated , continuous quality control of items on Kannegiesser ironers . The scan system checks every piece of linen and guarantees highest quality that is individually tailored to the needs of each customer from the hotel and restaurant business . State-of-the-art camera technology mounted on the folding machine detects stains and holes on both sides of every piece and automatically separates rejected items . Quality criteria can be individually determined individually for each type of linen and each customer , therefore guaranteeing bespoke , optimum quality .
The scanning system reduces workload in quality control , speeds up the feeding process , and lowers the error rate .
Quantex ensures reliable stain detection on the upper and lower side of flat linen . The detection of holes in the textile also works with multilayered articles , such as hidden holes in bed linen . Alignment issues , wrinkles , edge irregularities and creases are also detected . Identified items are then sorted out and either collected in a laundry trolley or fed automatically via a conveyor belt or vacuum system for further processing or re-washing .
The Quantex Scan system from Kannegiesser enables the textile service providers to automatically check the quality of flat linen items throughout the entire process . It detects stains or holes on both sides of the laundry item . By adapting the quality criteria to the type of laundry , the delivery quality is significantly improved . This benefits two areas ; In the laundry , staff are relieved of quality control , errors are reduced whilst accelerating the delivery process . Early error detection benefits the hotel as this process eliminates the time cost of remaking a bed .
www . kannegiesser . com / uk / en / index . html
- 44 -