SOFTWARE , HARDWARE & SYSTEMS
Three Technologies to Elevate Your Customer Experience
BHAS KALANGI , CEO & FOUNDER OF EPOS HYBRID , THE START- UP THAT ’ S DISRUPTING THE HOSPITALITY SECTOR WITH MARKET LEADING POINT OF SALE AND PAYMENTS TECHNOLOGY .
Over the past year the digital transformation of the hospitality sector has accelerated considerably , with businesses having to rely on technology more than ever before to meet government legislation and generate revenue . As a result , several tech trends have emerged .
While recent events have encouraged mainstream market adoption of certain streamlining technologies , many smaller businesses are at the beginning of their journey and are yet to realise their true operational potential . From driving productivity and reducing errors , to offering tailored experiences , the return on investment from technology can be substantial .
Here we spotlight the emerging tech trends for venues to explore as they plan for the future .
1 . Contactless ordering
Contactless ordering has allowed consumers to order directly from their smartphones whilst adhering to relevant health and safety measures and will continue to be essential for the foreseeable future . In fact , research we recently commissioned revealed 46 % of UK consumers prefer contactless ordering and would like businesses across the industry to continue adopting this – enabling venues to continue scaling back on the need for human contact upon ordering and making payments . Further to this , contactless ordering has also really paved the way in creating a more seamless and efficient experience for patrons , while minimising errors .
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