The World of Hospitality Issue 44 2021 | Page 56

CLARITY

Clarity Hotel Manager

MORE THAN JUST ANOTHER PMS
When The Lowy Group spelled out their connectivity wishes for their 3 Brighton hotels , Clarity was able to respond in a timely and cost-effective manner .
“ Connection ” is Clarity ’ s middle name and is a core skill Clarity has applied continually over the 25 + years of providing software to the Hospitality industry .
Recovering from the dark days of COVID , the group decided that building closer Guest relationships is the key to rebuilding business . After looking at options , they were impressed with the whole range of contactless guest experience capabilities that the Criton Guest Engagement app offered . Extending that with the Inspire loyalty system to encourage repeat bookings was logical .
Being the PMS provider for the group , it was natural that the Queens Hotel contacted Clarity to see how difficult and expensive it would be to integrate these systems .
Clarity was already in discussion with Criton and integrating Inspire was relatively simple given the extensive in-built architecture of Clarity Hotel Manager .
Both integrations were achieved at ZERO cost to the group .
The positive experience with Clarity encouraged the group to also upgrade their E-POS system to that provided by Clarity and to commission integration to their Sage Accounting system .
Michelle of the Queens Hotel says “ working with Clarity to implement these solutions has been easy , and surprisingly cost effective . Clarity have been responsive , prompt , thorough and the integrations work perfectly . We particularly like what Criton delivers to our Guests , and it has become a key tool in creating Guest satisfaction and increased bookings . We ’ d recommend Clarity to anyone wanting an excellent system and first-class service ”.
sales @ clarityhospitality . co . uk + 44 ( 0 ) 330 043 0719 clarityhospitality . co . uk
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