The World of Hospitality Issue 41 2021 - Page 14


Another Lockdown Blow For UK Businesses

As half a million businesses are forced to close their doors once more , a glimmer of hope enters the U . K ., with the launch of iAmHere ; an innovative web-app that transforms any business into a virtual drive-through with a simple plugin !
In response to the latest ‘ Curbside ’ delivery trend sweeping across the US and Europe , iAmHere is a new web-app that can be integrated into any ordering platform – enabling static businesses to reconnect with customers via a Curbside click and collect service .
A concept that retailers once may have been considered a luxury is being adopted globally as they continue to find innovative ways to engage with their customers amid the pandemic . According to a study by PayPal almost half ( 46 %) of retailers in the U . S are in the process of rolling out a curbside pickup1 , and UK retailers are following suit .
Utilising car parks , side-streets and parking bays around the UK , iAmHere helps businesses facilitate and manage their waiting areas click and collect service . Its smart
geolocation function allows businesses to locate where their customers are parked quickly and easily , providing a seamless , convenient and COVID-safe delivery within the parameters of their premises .
Here ’ s how it works .
1 . Customers order via the business ’ app or website , with iAmHere integration , selecting an available collection time
2 . Customer parks their car close to the store / premise and hits the iAmHere button on their arrival
3 . This allows businesses to accurately locate where the customer ’ s parked to ensure a swift and COVID safe delivery .
Not only does it help locate the customer , but the iAmHere app includes a two-way communication to help resolve ordering errors or queries , without the need for the customer to enter the store .
Furthermore , for customers who want to pick up on foot , iAmHere , will introduce a new function later on this month which allows businesses to inform the customer when an order is ready for collection to prevent queues customers and crowding outside the premises .
iAmHere ’ s CEO Steve Tiley , comments “ The pandemic has forced businesses to
find innovative ways to connect with their customers . Retailers turned their stores into stock rooms , and restaurants became ghost kitchens , many paying a premium to work with distribution agencies to reach customers . Seeing a rise in popularity of curbside delivery in the U . S . and the ongoing threat of COVID , we wanted to create a plugin app that would enable businesses to become a drive-through , regardless of space or parking facilities .”
“ I believe that AmHere ’ s new Curbside solution will provide a vital lifeline to bricks and mortar businesses who are continuously struggling to keep their doors open during the ongoing pandemic .” Continues Tiley
By eliminating the need to impose delivery charges onto customers , iAmHere is fast becoming the app of choice by the hospitality industry . Restaurant chains and independents such as Cut + Grind Burgers and Chai Naasto ; an Indian Street Kitchen concept in London have already shared glowing reviews of the technology . As a concept that ’ s set to continue beyond the pandemic , the iAmHere application can be integrated into an ordering platform , or if such a platform is not already in place , the brand can provide businesses with the ‘ Preoday ’ ordering platform which is installed in over 2,500 hospitality outlets worldwide .
WEBSITE : www . iamhere . digital