60 THE WORLD OF HOSPITALITY
PBX HOSTING
4 Ways An Advanced Hotel Phone System
Can Help You Improve Your Customer Service
Technology
Are you looking for a new PBX phone system for
your hotel? Hotels thrive on providing first class
customer service, and seamless communication
with guests. For this reason, it is integral that
your phone system provides all the necessary
features to give your guests the service they
expect.
There are a number of factors to consider
when choosing a phone system for your hotel.
You may want to ask yourself the following
questions:
Is our check-in and check-out process as easy as
possible?
Do guests have the freedom to set their own
communications preferences?
Are there any ways in which we could improve
our in-house communication?
Is billing a stress-free experience for our guests?
If the above concerns resonate with you, you
would greatly benefit from a 3CX hotel phone
system.
How can an advanced hotel phone system
benefit your business?
A tailored phone solution for hotels is already
being used by thousands of organisations
across the hospitality sector. With hotel-specific
advanced features, a 3CX hotel system could
benefit your business in the following ways:
Make the check-in and check-out process
more efficient
The3XC hotel module is designed to perform
the following functions at check-in and check-
out:
Check-in
Sets Extension Name
Enables the extension to allow outbound calls.
Deletes all voicemail messages.
Clears Do Not Disturb (DND) status.
Updates phonebook files for IP Phones.
Re-provisions supported IP Phones.
Check-out
Sets name to blank to show there’s no one in the
room.
Disables outbound calls on extension.
Deletes all voice mail messages and recordings.
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Clears the Do Not Disturb (DND) status.
Updates phonebook files for IP Phones.
Re-provisions supported IP Phones.
Allow guests to choose their communication
preferences
The 3XC hotel phone system also allows
guests to customise their own communication
preferences. For example, guests can arrange
wake up calls through their phone system
without receptionist intervention. Guests can
also set their extensions to Do Not Disturb.
Improve in-house communication
As well as tailoring phone preferences to guests’
needs, the 3CX hotel phone system can improve
in-house communication. For example, cleaners
can update the cleanliness status of a room by
dialling a code through the phone.
Ensure extension billing is easy and hassle-
free
The 3CX system will log every call made by an
extension and will calculate call costs for billing.
It will also reproduce all call data on a text file
record for you and your guest.