38 THE WORLD OF HOSPITALITY
HOTEL
BT Transforming Guest Experience
at Edwardian Hotels London
Hotel
BT is delivering a suite of technological
solutions across Edwardian Hotels London’s
full portfolio, that are transforming the ways in
which guests stay connected during their stay.
BT has completed the roll-out of high-speed,
Wi-Fi technology across the hotel group’s
entire estate, including properties in London
and Manchester, as well as installing a new
Wide Area Network (WAN) connecting all
locations across the estate. This will provide
the extra capacity needed to support the new
Wi-Fi network.
The new Wi-Fi technology provides the
necessary foundations for Edwardian Hotels
London to explore further enhancements
to the in-room experience of each guest;
this could include the introduction of IoT
technologies such as connected lights, TV, air-
conditioning, and app-based guest services.
“The team at Edwardian Hotels London came
to us with a very specific challenge”, said Colm
O’Neill, MD Major Business and Public Sector,
BT. “As a premium hospitality brand, their in-
house research showed that their discerning
guests expect uninterrupted, seamless Wi-Fi
to access applications such as YouTube, Netflix,
Skype and Facetime, and we have worked
to ensure that this need is met in the most
efficient way possible.”
Michael Mrini, director of information
technology, Edwardian Hotels London, said:
“At Edwardian Hotels London, we are
committed to delivering an exceptional
experience, and seamless connectivity is just
the beginning of that journey.