the headland spa
the World Of Hospitality
67
Hat-Trick Of Accolades For Iconic Hotel
Iconic Newquay hotel and spa, The Headland, has
begun the New Year by collecting a hat-trick of awards
and accolades.
There has been much cause for celebration at the hotel
and spa, which overlooks the beautiful Fistral Beach in
Cornwall, as it received the Silver 4 AA Star Award –
recognising a superior level of service and hospitality,
an AA Rosette for the quality of its food and retained
its Good Spa Guide 5 Bubble rating.
And all this came just a few weeks after the hotel
became the first in the county to be awarded
WorldHost Recognised Business s tatus. The three
latest awards follow a range of reviews, some carried
out by inspectors who only reveal their identity at the
end of their visit.
They continue to set the hotel aside, and the
prestigious Silver 4 AA Star Award makes the hotel
only the third venue in Cornwall to receive the
accolade, while The Headland Hotel and Spa remains
the first to have secured the 5 Bubble rating.
Darryl Reburn, General Manager of The Headland
Hotel and Spa, said the whole team was delighted
to discover they had received these three fantastic
accolades.
“When we were contacted by the AA to give us the
good news we were all delighted,” he said. “It really is
further testament to the high quality experience we
offer to all our guests here at The Headland.
“Our team here work so hard to ensure all guests enjoy
their stay as much as possible, so any recommendation
or award by a trusted organisation such as the AA is
very welcome.
“To then discover we also maintained our 5 Bubble spa
rating was the icing on the cake.”
The Silver 4 AA award is presented to an exclusive
few hotels offering a superior level of quality within
their star rating, high standards of hotel keeping, in
particular hospitality, service and cleanliness, and
venues holding an AA Rosette for the quality of food.
Darryl added: “We are very proud to be part of a select
group with the special Silver 4 AA Star Rating and will
be sharing the news with all our guests.
“It’s always a great time for the team when they are
rewarded for their consistent hard work – and another
accolade for Cornwall as well.” The Good Spa Guide 5
Bubble rating is also one of the most desired awards in
the industry.
Website: www.headlandhotel.co.uk
To achieve this the spa must offer the whole package,
an uninterrupted spa journey, top-level treatments,
first-rate facilities and fabulous customer service.
Lucy Mingo, Spa Manager and winner of the 2015
Spa Professional of the Year Catey Award, said: “We
are over the moon to have retained our 5 Bubble
rating. It means a lot to us that the Good Spa Guide
regards us so highly as it is undoubtedly the most
respected industry accolade. Our team are working
exceptionally hard and we are delighted our guests
reap the rewards of this.”
And in The Restaurant and The Terrace there were also
cheers as the team won the venues’ first AA Rosette.
Christopher Archambault, Executive Head Chef, said
this demonstrated they are series about offering high
quality food.
“It’s fantastic to receive this rosette and it highlights our
commitment to providing great food for our guests
and visitors.”
In recent months The Headland Hotel and Spa was
also named winner of The Cornwall Tourism Awards
Spa and Wellbeing Experience category and winner of
the Venue and Business Tourism category.