wi-q
the World Of Hospitality
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at the order point having already patiently waited
over an hour for a table. When we were considering
our options for a digital solution to improve the
customer experience, we decided we didn’t want the
user restrictions of an app. Having Wi-Q enables every
customer to browse the menu and complete their
order at the touch of a button from any mobile device
without having to leave their table. The customer
can choose from the complete menu, including daily
specials and sides, and include additional information
such as allergies and food preferences. Queues at the
ordering point have noticeably decreased and we
are getting brilliant feedback from our staff and our
clients, so we are delighted.”
Wi-Q Launches The
Queue-Busting Solution
The Hospitality Industry Has
Been Waiting For
W
hether it is a queue at the bar to order
food and drinks or a queue at reception
to check out of a hotel, lines of people
waiting for service does not enhance the customer
experience nor does it enable staff to go about their
duties easily. If those customers could order and pay
for their food and drinks from their table or check out
from their room, queues would be a distant memory;
customers would be happier and staff would be free to
carry out other duties.
three years in research and development, Wi-Q is
hailed as the future for easy, integrated ordering and
payment.
The launch took place at the latest venue to introduce
Wi-Q, The Lion Inn Restaurant, Hotel & Bar in
Boreham, Essex. As the south-East’s busiest restaurant,
The Lion Inn caters for between 400-1000 covers
every day and has joined major UK brands including
Gordon’s Wine and PWC to introduce Wi-Q to the
menu.
This isn’t a vision of the future; available now, Wi-Q is
an innovative queue-busting solution set to change the
hospitality and catering industries forever. Launched
to media and trade representatives in July 2015 after
Jon Gowing, part of the management team at The
Lion Inn says: “We are incredibly busy, seven days a
week and often customers can experience queuing
WEBSITE: www.wi-q.com
“Wi-Q is different because it is an end-to-end solution
that is integrated with Wi-Fi, so, unlike an app, it can
be used on a wide range of devices including laptops,
tablets, e-readers and smartphones,” explains Wi-Q
co-founder Graham Cornhill. “The customer can
order their food and drinks, and pay for them without
queuing, which obviously improves their customer
experience. The benefits for the establishment include
improved sales, quicker customer turnaround and
greater staff efficiency. Controlled from a central portal
that can either be integrated with the restaurant’s EPOS
or offered as a standalone solution, Wi-Q can easily be
tailored to the individual restaurateur’s needs, and has
the scope to evolve alongside their business.”
Wi-Q’s state-of-the-art system places the menu
and ordering capability in a consumer’s hands with
payment options that can be registered for multiple
venues. Its features include network agnostic WiFi, app integration, multiple customer payment
options, pre-load payment cards, EPOS integration
or standalone ordering, pre-order, take-away and
favourites. From healthy eating options, allergy
information, gluten free diets, children’s menus to
room service options, spa treatment bookings; there
really is no limit to the capabilities of Wi-Q in the
hospitality sector.
Wi-Q is available now as a revenue-based SaaS
model for as little as £1.47 per day, with minimal
capital investment. For further details visit
www.wi-q.com
EMAIL: [email protected]