4 the World Of golfing
courses - Finca Cortesin
Prized European Awards Offer
Double Delight For Finca Cortesin
Courses
Finca Cortesin Hotel, Golf & Spa’s status
as a market leader in the luxury golf
resort sector continues to flourish after
winning two of the top accolades at the
prestigious European Tour Properties
Awards.
In addition to receiving the 2018 award
for ‘Best Staff Engagement’, the exclusive
Spanish resort was also the proud
recipient of the ‘Best Staff Operation’
honour for the second year running
when the winners were announced at the
group’s annual conference, which was
held at Finca Cortesin last weekend.
Results were taken from European Tour
Properties’ ‘Mystery Shopper’ initiative,
with the awards criteria based on written
confirmation from staff to visitors. Each
member club was assessed on tee times,
shop presentation, visibility of marshals
on the course, payment information,
attention to detail, food presentation and
data capture.
Miguel Girbes, director of golf at Finca
Cortesin Hotel, Golf & Spa, said: “It was
a great honour for Finca Cortesin to host
this year’s European Tour Properties’
conference, and to win two such coveted
awards made the occasion extra special.
“The resort prides itself on offering all
our members and guests an outstanding
customer experience, whatever service
they require. To be rated so highly again
against a collection of the top resorts in
Europe gives us enormous pleasure, and
we will continue to do everything we can
to make the service even better going
forward.”
This year’s European Tour Properties
annual conference featured
representatives from 20 different
venues, with the theme of the three-day
event centred around service; product
quality and customer engagement; and
looking at techniques and innovation
from other industries within the luxury
segment.