The Voice of Innkeeping Vol 3 Issue 1 February 2018 | Page 13

helps deliver that.” Mia explains the results of a recent sleep study showed people sleep two hours longer, fall asleep faster and wake up less frequently when sleeping on Comphy sheets.

When guests sleep on Comphy linens and ask where they can purchase them for home, Comphy can help with that too. Mia explains the company offers innkeepers options to provide Comphy in retail shops. Comphy can also drop ship products to guests’ homes, which means extra profits for innkeepers before their customers are out the door.

Comphy’s ability to survive in an ever-changing industry requires expertise and in-depth knowledge to give customers what they want. Science and passion go into developing product lines and thanks to a forward-thinking approach, the company consistently manages to stay ahead of trends. When asked about the secret to Comphy’s longevity, Mia’s answer is simple. “We are committed to our customers. No is not an option. We do everything possible to deliver a total experience to our customers to keep them coming back. Our business is not

just about profit, but partnership.”

“The true measure of quality first and foremost is customer satisfaction,” adds Jessica. “We live and breathe the business every day, and we are driven by our passion to deliver exceptional customer experiences for a restful night’s sleep. Our customers are at the core of all our business decisions.”

Comphy supplies top quality products and distinguishes itself by ensuring a vast selection. Comphy is a one-stop linen shop. “Other than the bed frame and mattress, we outfit beds in any size from the mattress pad all the way up to the throw pillows,” says Jessica. Comphy linens are eco-friendly, sustainable, recyclable and durable.

Known for its customized service, Comphy’s in-house representatives provide personalized client support. The dedicated team also works to match themes. Comphy helps with fabrics and prints to coordinate looks with added touches like matching fabrics in shams and dinner trays. An in-house consultant helps diagnose laundry concerns and provides solutions for clients.

Mia says she feels blessed to be in business with her daughter, son-in-law, and employees who are like part of the family, and that her grandchildren may one day carry on in a business she started. “The culture of family gives value to everything we do.”

Comphy Company

7034 Portal Way #110

Ferndale, WA

www.comphy.com

323-225-8234

Rhyan, Jessica, baby London and Mia

Mia Richardson, Comphy’s Founder and CEO with daughter Jessica Carrington, Director of Sales and Marketing,