1. Good mattresses
Your mattresses should be supportive, and not saggy, lumpy or too soft. Zipped-on mattress covers are very important, as they show guests your mattresses are guarded against stains and – more importantly – protected against bed bugs.
Add a mattress pad into the equation as well. It keeps the mattress from moving around while your guests sleep. These pads should be changed before each new guest arrives.
2. Their choice of pillow
Guests want quality pillows. Pillows are so important that many guests choose to travel with their own pillow rather than trust the ones they find at their hotels. But many guests still appreciate a pillow menu –that lets them choose their own pillow.
Boutique your Bed
By Susan Sternthal Innstyle.com
Guests want clean rooms. It’s a fairly obvious statement, and one that’s been proven by customer surveys.
Your customers expect your rooms and beds to meet their expectations, and if that doesn’t happen, they’ll complain to management and ask for a remedy: a different room.
A tired-looking room, with a worn carpet, faded draperies, broken blinds or ripped, thin towels sends the wrong message. Every guest deserves a well-appointed and clean room every time.
What else do guests want? Here’s a list:
Guests Want Clean, Comfortable Beds