The Voice Issue 7, Summer 2013 | Page 3

THE VOICE FOREWORD BY Peter Stockley Countrywide Supplies DESIGNER Gillian Clayton With thanks to all those who helped us to produce this issue. The Voice is published by Countrywide Supplies Ltd. The views and opinions published do not necessarily represent the views of Countrywide Supplies Ltd. Please send any photos, letters or feedback to: The Voice Countrywide Supplies Ltd. Freepost RSLR-GTKU-GCER 5c Colwick Quays Colwick Nottingham NG4 2JY Email: [email protected] Phone: 0800 783 1659 Text: 0780 014 0059 Twitter: [email protected] We’re back! Sorry about the wait. Issue 6 came out way back in the autumn of 2011 – just as we were celebrating our tenth birthday. Phew, it must have been quite a party! So what have we been up to since then? It’s certainly been busy… this issue we’ll be telling you about some of the changes in our Customer Services department. By now, you’ll probably have spoken to some of our new recruits. We say ‘new’ but Amy’s been with us nearly two years now! Where does the time go? We’ve also welcomed Laura, Emma and Caron on board – and you can find out more on page 43. Another recent development – and one that’s not been universally popular – is the way we have to deal with your prescriptions now. You can read the full story on page 42. This is one of those occasions where we’ve had to change how we work in line with new legislation. It’s unfortunate, but rest