The VoicE 2020 Q3 | Page 18

R ecently, we spent some time with Dave Kenyon, part of a family who has been in the Gold’s Gym brand for generations. Dave is also one of the founders of the iconic program that has represented what the brand symbolizes for over 22 years, the Gold’s Gym Challenge. He shared his story with us, and his thoughts on how the pandemic is giving us a new perspective and opportunity to serve the communities where our brand lives. Dave first started working for Gold’s Gym in 1996 before knowing anyone in the family. He began part-time as a personal trainer at the Gold’s Gym in Wappinger Falls, NY, one of the gyms that Bill Austin and Mary Murphy owned. During that time, Bill and Mary had 5 Gold’s Gym locations in mid and upstate New York, including Wappinger Falls, Croton and Newburgh, NY, Stanford and Danbury, CT. After 2 years of working part time as a trainer, in passing he mentioned to Bill and Mary that he would be interested in a career change. They offered Dave a full-time position in personal training in their Newburgh club. Dave carefully weighed the pros and cons and accepted in 1998. Within 2 years he was running over 200 PT sessions per month. It was intense and fun for him to learn more about the business. The other trainers started asking Dave how he was so busy and had so many clients. This caught the attention of Bill and Mary. They asked him to manage the PT team in the club. He accepted the position reluctantly, because with his background in exercise science he had no experience in managing people. GOLD’S GYM DUTCHESS COUNTY’S� DAVE KENYON It took time for Dave to become comfortable in his new role. While he had to give up his own clients, he transitioned to helping trainers be better for their clients. He really cared about his clients, but he found that he could help many more clients through his training team. Collectively, they helped hundreds of people to become healthier and fit. Bill and Mary helped him with all aspects of his new position, but it took him some time to learn how to hire and put together a great team. “Out of 25 or 30 people, only one was really a great candidate.” Over time, Dave learned that he needed to teach people why he was doing things, instead of how. “I eventually realized that people don’t respond well to my way of doing things, but they flourished once they were taught the why.” Dave said. With this approach, the trainers started taking personal responsibility for things that were important for them to own. Once he applied the same principle to interviewing, it resulted in acquiring better team members and it was fun for Dave to learn more about people in different ways. During the early years, it was important to Dave that he work extra hard to prove to everyone that he did not receive the opportunity he had because of his relationship with Bill’s daughter. Bill was extraordinarily hard on him because of it too. Dave understood why he treated him that way. Dave also worked hard to earn his spot in the business. After dating for a couple of years, Dave married Kim Austin on May 27, 2000. Their daughter Kyra was born in 2002, while they were full steam ahead in the business. They both had to learn how to work together, but luckily, they didn’t go to the same gym together each day. Around 2004, they began looking for a new location for the Wappinger Falls gym. Within a few months, they found property for their Fishkill location and began working on the 36,000 square foot space. A few short months into the Fishkill project an opportunity to open and run an exceptionally large complex, with soccer fields and fitness center presented itself. They jumped at the chance to run the 120,000 square foot fitness center in LaGrange. This became Gold’s Gym LaGrange and remains their largest facility today. They also started expanding the Newburgh club while both Fishkill and 18