The VoicE 2019 Q3 | Page 29

GGAAC update It was a pleasure to see so many familiar faces at the 2019 Gold’s Gym Convention! Over three days, we learned that Change is Strong and the importance of us rallying together as one global brand. From educational breakout sessions to the reveal of powerful new brand partnerships and initia- tives, we saw how Gold’s Gym is laser-focused on continuing our brand evolution. To recap, we have the opportunity to unlock our brand’s po- tential with three key steps: Step 1: Change our definition of success. This means moving from a “sales-focused” organization to a “customer-obsessed” one. We must prioritize the full customer journey, including member (and team mem- ber) engagement and retention just as much acquisition. GOLD’S GYM ADVERTISING ADVISORY COUNCIL Kim Kenyon Co-Chair Dutchess County, NY Joe Harrison Co-Chair Virginia & Wisconsin Step 2: Change how we think about ourselves. We need to look at our brand as a data company and content publisher by leveraging our col- lective data and showcasing our expertise through content and social advocacy. Colorado, Washington & Wyoming Step 3: Change how we act – one global brand…with swagger. We need to use our extensive footprint and position as the world’s trusted fitness authority to our advantage by thinking local and acting global. Dusty Mason Exciting brand updates shared included the announcement of our ABC Financial and Salesforce Integration. This will lay the foundation to unleash the true power of our collective data to provide more efficient acquisition campaigns, member promotions, basic journeys and more (be sure to reference the FAQs on Brand Center if you haven’t already). Also announced this year, we are taking the Gold’s Gym Challenge globally for the first time – more information to come there as well. Your Gold’s Gym Advertising Advisory Committee (GGAAC) along with the Gold’s Gym Support Team and our brand agency partners are dedi- cated to shaking up the industry and continuing to strengthen our mar- keting efforts in 2020. Change has made us stronger and we’re not stopping now. I’m heading to Dallas, Texas next week for our Fall GGAAC retreat along with the other Committee members where we will focus on brand marketing strategy, feedback and collaboration on behalf of the system. As you begin planning for 2020 and have any feedback on creative needs, or questions, don’t hesitate to contact the GGAAC member that represents your region. You can also login to Brand Center to see all creative, marketing tools and training materials that are available to you. You can expect Challenge creative, Q1 & Q2 National Marketing Calendar and more to release over the coming months. Bryce Berry Charlotte, NC Adam Ponzio Lawrenceville, GA Kory Price Pocatello, ID Mike Williams Woodinville, WA Mary Zampetti Bridgewater, NJ Ginger Collins GGFA Brian Morris SoCal Honorary Member Mary Zampetti Gold’s Gym Bridgewater, NJ 29