The Tribe Report 10. The Non-Desk Best Practices Issue - Page 20

SERVING NON-DESK EMPLOYEES WITH BOTH HIGH AND LOW TECH BY BRITTANY SILBERMAN Non-desk workers can have a tremendous impact on the customer experience, inside and outside the organization. Whether the customer is an individual consumer, an internal customer or a business, they’re interacting with those non-desk workers daily. Not engaging your frontline employees in the vision of the company to make them feel part of something bigger could be a big miss. After all, it’s up to these employees to deliver on your brand promise. While it’s no secret that communicating to non-desk employees can be challenging and sometimes overlooked, potential solutions may be easier than you think. Here are a few high-tech and low-tech tactics to consider. 20 | TRIBE REPORT