[ SPONSORED CONTENT | SOCIETE GENERALE SECURITIES SERVICES ]
increases transparency. This comprehensive strategy aims to break down organisational silos, amplify the client ' s voice, and simplify their journey, ensuring that clients receive the right answer at first request.
Lasting collective outcomes For our clients, proactively recognising and anticipating pivotal moments provides greater control over their operational processes and secures innovation costs. Sharing these moments with providers or business
“ Sustainability means not only meeting current clients ' needs but also building trust to encourage firms to switch providers and secure new partnerships, even though these changes are complex and risky.”
partners fosters an ongoing understanding of key priorities.
On the asset servicer side, establishing and maintaining high service standards on recognised pivotal moments drives meaningful improvements in client satisfaction and fosters loyalty, materialised for SGSS by the doubling of both client recommendation rates as well as client participation in satisfaction surveys between 2021 and 2024.
All-in, lasting confidence, built on a strong collaboration with providers, underpins long-term financial stability and enhances market reputation, ultimately attracting new business and top talent.
42 // TheTRADE // Q3 2025