[ S U R V E Y
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E X E C U T I O N
M A N A G E M E N T
S Y S T E M S ]
EMS 2017
EMS 2018
EMS 2019
Figure 1: Overall Scores
Aspect of service
Weighted Average Score
5.92
5.91
Reliability and Availability
5.62
5.62
Latency
Client Service Personnel 5.53
5.53
Ease-of-Use 5.54
5.53
5.19
Handling of New Versions/Releases
5.29
5.93
5.84
5.69
5.60
5.62
Breadth of Broker Algorithms
5.42
5.50
Timeliness of Updates for Broker Changes
5.85
5.96
5.73
5.78
FIX Capabilities
5.45
Breadth of Asset Class Coverage
4.98
5.15
5.35
5.40
5.24
by respondents this year showed
improvement on last year’s results,
although a few of these were only
marginal and can be considered
4.50
4.75
5.00
5.65
5.85
5.67
5.48
Overall Cost of Operation
4.25
6.12
5.39
Ease of Integration to Internal Systems
4.00
5.86
5.52
5.62
5.54
Breadth of Direct Connections to Venues
Product Development
6.18
5.25
inconsequential — breadth of
asset class coverage and ease of
use scored just 0.1 and 0.13 higher
than last year respectively — but
5.61
5.50
5.75
6.00
6.25
6.50
elsewhere there were signs of
more tangible improvements.
Three categories recorded
year-on-year score improvements
Issue 61 // TheTradeNews.com // 81