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Bloomberg
Bloomberg saw response numbers grow by 50% from
2016 levels. As a result it regained its position as being the
Reliability and Availability
largest provider based on Survey responses, a position
Latency
lost in 2016 to TradingScreen. As well as increasing
numbers of responses, Bloomberg also recorded slightly
Client Service Personnel
higher scores than in the prior year. However while the
Ease-of-Use
overall average was up by 0.05 points, it still remained
Handling of New Versions/Releases
among the lowest of the major providers. To some
extent it is a victim both of its own success as an EMS
Breadth of Broker Algorithms
and also the sheer breadth of capabilities offered via the
Timeliness of Updates for Broker Changes
Bloomberg terminal. As an example Bloomberg scored
FIX Capabilities
poorly in Product Development, where its score was
0.40 points below the Survey average. It was also well
Breadth of Asset Class Coverage
behind competitors in the Ease of Integration with client
Breadth of Direct Connections to Venues
systems, though here scores did improve by a healthy
Product Development
0.31 points. Client Service saw an average score of less
than 5.0 for the second year in succession. For a firm with
Ease of Integration to Internal Systems
such a wide and diverse client base, maintaining levels of
Overall Cost of Operation
service is always a challenge. However given Bloomberg’s
reputation the scores here remain disappointing.
Bloomberg
In terms of 2016
response demographics,
2017 clients came
from all over the world, with all major regions seeing
5.60
5.76
a broad range of customers. Although Bloomberg
5.37
5.35 from smaller
received a large
number of responses
clients, they also
maintain
a
very
4.91
4.88 solid position among
managers with more than $50 billion AuM. Indeed the
5.07
5.01
average weight of respondents was among the highest
4.97
within the group
of profiled 4.98
providers. Institutional
clients accounted
one in three responses,
5.26 for almost 5.47
while hedge funds were, compared to some providers,
5.15
5.19
relatively under represented. It is also interesting to
5.28 Bloomberg
5.52 respondents use the
note that on average
capability across
more
asset
classes than any other
5.31
5.44
provider. This breadth of activity presents both oppor-
5.12
5.30
tunities and challenges, whether in terms of systems
4.72 development
4.58 or customer service.
integration, product
Bloomberg continues
excellent job at dealing
4.55 to do an
4.90
with the complexities involved, but based on scores
4.96
4.86
clients, perhaps understandably, see room for further
improvement.
5.60
5.76
Reliability and Availability
5.37
5.35
Latency
4.91
4.88
Client Service Personnel
5.07
5.01
Ease-of-Use
4.97
4.98
Handling of New Versions/Releases
5.26
5.47
Breadth of Broker Algorithms
5.15
5.19
Timeliness of Updates for Broker Changes
5.28
FIX Capabilities
Breadth of Asset Class Coverage
5.12
5.30
Breadth of Direct Connections to Venues
4.72
4.58
Product Development
4.55
Ease of Integration to Internal Systems
0.00
1.00
2.00
2016
TheTrade
4.90
4.96
4.86
Overall Cost of Operation
80
5.52
5.31
5.44
Autumn 2017
3.00
2017
4.00
5.00
6.00
7.00