The Silicon Review - Best Business Review Magazine Super 30 Companies of the Year 2019 | Page 50

Powering the Restaurant of the Future
Dragontail Systems
T
he fast-food industry
generates revenue of over
$570 billion. That is more
than the GDP of most nations. It is
one of the fastest growing sectors
and employs hundreds of thousands
of people from around the world
in various roles. With global
population constantly growing and
more and more people being able to
afford higher standards of life, the
fast food industry will only grow
bigger in the coming years. From
pizzas to fried chicken and French
fries to soft drinks, one can find
numerous items on the menu at any
of the popular joints. The kitchens
at the joints churn out dish after
dish at an industrial scale. However,
what they all lack is the precision
and efficiency of a factory and that
is where Dragontail Systems comes
into play.
One of a kind solution
Mistakes are bound to happen
when there are vast quantities of
numerous types of dishes being
prepared throughout the day. Some
of the common types of mistakes
include food being overcooked or
undercooked, the quantity being
varied in certain orders, missing
ingredients, customers being
delivered the wrong dish, orders
being held up, inefficient delivery of
orders to end customers and so on.
Dragontail Systems has developed
a unique way to tackle all issues
that plague commercial kitchens
and optimize the entire process by
its unique technology leveraging
artificial intelligence.
The company has developed a
state-of-the-art system based on
an artificial intelligence powered
algorithm to integrate various
aspects like food preparation,
packaging, plating, and delivery into
a single mobile application and a
website. What it does is allow the
restaurant management to control,
coordinate and consolidate their
operations in order to bring greater
efficiency and optimize processes.
That happens through a degree of
smart automation of the processes
of receiving and queuing up orders
and coordinating their timely
deliveries
Algo
One of Dragontail’s flagship
products is the Algo Dispatching
System. It all starts with the
customers placing an order, to the
order being given to the kitchen, the
whole preparation process, right
through the dispatching station
and finally to the delivery and the
customer receiving it, enables
real-time employee management.
It is something like a super smart
restaurant manager who can make
all the necessary decisions on
the spot, track and monitor the
locations of every single order, each
and every driver, the status of each
order being prepared in the kitchen,
and the progress in the packaging
station in real time and manages the
scheduling of every item that needs
to be cooked and sent over.
Imagine a scenario in which a
restaurant needs to cater to a couple
of dozen orders, half of which
need to be delivered to customers’
locations while the other half need
to be served in the restaurant itself,
and there are only two delivery boys
available. In a regular situation,
the management would have been
overwhelmed by the sheer volume
of orders and would proceed
to carry them out in sequential
manner without considering vital
parameters like the time required
for preparation of different types of
dishes, distance to each customers’
locations relative to the time taken
for their orders to be readied,
freshness of the food delivered and
so on and so forth. The important
factor here is to deliver every
customer’s food piping hot and fresh
and also serve the customers at the
restaurant without delays.
It is virtually impossible for human
managers to manage such a scenario
and cater to each customer’s order
in a timely fashion.
But handling such a hectic day at
the office would be effortless with
“We provide end to end software and analytical solutions,
optimization of food preparation and delivery, take-away