The Silicon Review - Best Business Review Magazine 50 Most Trustworthy Companies 2019 | Page 74

IT Support for SME’s - Lucidica
Aiming to know your business inside and out and to
become part of your company, not just hide behind emails
L
ucidica is made up of a
team of experienced IT
engineers and support staff
based in London & Kiev, offering
a fun, friendly approach to IT
support for small to medium-
sized businesses. It started
small as a one-man-band when
founder Thomas Jeffs began
helping businesses in London
with computer support. Thomas
discovered he loved empowering
businesses through technology
and turned his passion into a
business.
Thomas Jeffs, Founder & Director
The Founding Father
He has been part of Lucidica
for over 20 years and has
been guiding the company to
its success.
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Since then, the company has
built on Thomas’ philosophy
of fun, friendly and reliable
IT support in London to help
over 500 businesses to get the
most out of their technology.
It is growing and constantly
expanding to different areas and
services.
In brief, the company offers
more than IT support, it offers a
partnership and a promise that
it will work with you to improve
and maintain your technology.
The firm isn’t your standard IT
company who is just there to
fix a problem, it is a nerdy but
friendly team and wants every
client to become part of the
Lucidica family. It is committed
to providing expertise in technology
to help your business succeed,
it’s not just IT support but
ensuring that you know how
technology can best help your
team.
Services Offered by
the Company
Lucidica works with you by
injecting humanity into your
existing technology to find out
what is the best way it can
make your business run more
efficiently and protect it from any
technological issues. If things go
wrong it will answer the phone
within three rings and get things
back up and running as soon as
possible.
The company offers tailored
IT support packages customized
for your business. This level of
support can vary dependent
on your requirements and can
include features such as on sites
and varied response times.
The firm’s IT support contracts
are slightly different from its
competitors; check out what
makes it different here.