The Silicon Review - Best Business Review Magazine 50 Most Trustworthy Companies 2019 | Page 58
The best way to deliver trust is to surprise and
delight customers: Transplace
T
ransplace was started
in 2000 by merging the
non-asset-based logistics
services of J.B. Hunt Transport
Services, Werner Enterprises,
Swift Transportation, M.S. Carriers,
U.S. Xpress Enterprises and
Covenant Transport. The joint
initiative was intended to be an
Internet-driven “transportation
supermarket,” offering shippers
and carriers mega-purchasing
power for transportation services
and supplies. The company then
pivoted to a broader mission to
provide a logistics technology
platform and execution services
for global shippers. Transplace
has become the premier and
largest North American provider of
managed transportation services
and technology and continues
to expand its offerings through
technology enhancements and
strategic acquisitions.
In conversation with
Frank McGuigan, CEO:
What do you think
propelled Transplace
to be recognized in the
50 topmost trustworthy
companies?
Transplace’s origin and DNA
has been focused on providing
shippers value through transparent
and collaborative relationships.
This has resulted in strong
relationships, as well as loyal
and longstanding customers. In
addition to this, Transplace has
never oversold its size or capability
along the way. This has led to a
customer base that is pleasantly
surprised when we exceed their
expectations in our engagements.
More than 50% of our customers
have come from our competitors,
and they have mentioned
that these trust attributes are
differentiating.
What kind of responses
have you received from
your consumers?
Our customers are living in a
changing world that requires
more insight, visibility, data
and cost savings. This drives us
to constantly seek growth and
technological advancements, as
well as partner closely with our
customers to drive continuous
improvement throughout their
supply chain. Transplace strives
to develop deeper, collaborative
partnerships with our customers.
Our investments in infrastructure,
data science, engineering and
technology process improvements
leverages a shippers information
with the our scale and create
actionable data and reporting
through the Transplace Think Tank,
a group of transportation experts
and data scientists. Strategically
important is our commitment
and investment in human capital,
which allows us to bring in the
industry’s best and brightest
supply chain practitioners as
well as develop talent through
our Professional Development
Program. By establishing quarterly
business reviews and a customer
advisory board, we’re able to
solicit insightful feedback for
continuously improving our
Frank McGuigan, CEO
CEO Corner
Frank McGuigan is
the CEO at Transplace
and has more than 25
years of experience in
executive, operational and
commercial leadership.
Prior to his role as CEO,
Frank served as president
and chief operating officer
at Transplace, where he led
sales and operations for the
company’s transportation
management, international
and brokerage businesses.
Frank joined Transplace
via its acquisition of SCO
Logistics in April 2011,
where he was president and
CEO. Prior to SCO Logistics,
he was with Penske
Logistics for more than
eight years. Frank has GE
certifications in Six Sigma
and Project Management. He
is a graduate of the United
States Merchant Marine
Academy at Kings Point and
is a retired Lieutenant in the
United States Naval Reserve.