The Silicon Review - Best Business Review Magazine 50 Most Trustworthy Companies 2019 | Page 58

The best way to deliver trust is to surprise and delight customers: Transplace T ransplace was started in 2000 by merging the non-asset-based logistics services of J.B. Hunt Transport Services, Werner Enterprises, Swift Transportation, M.S. Carriers, U.S. Xpress Enterprises and Covenant Transport. The joint initiative was intended to be an Internet-driven “transportation supermarket,” offering shippers and carriers mega-purchasing power for transportation services and supplies. The company then pivoted to a broader mission to provide a logistics technology platform and execution services for global shippers. Transplace has become the premier and largest North American provider of managed transportation services and technology and continues to expand its offerings through technology enhancements and strategic acquisitions. In conversation with Frank McGuigan, CEO: What do you think propelled Transplace to be recognized in the 50 topmost trustworthy companies? Transplace’s origin and DNA has been focused on providing shippers value through transparent and collaborative relationships. This has resulted in strong relationships, as well as loyal and longstanding customers. In addition to this, Transplace has never oversold its size or capability along the way. This has led to a customer base that is pleasantly surprised when we exceed their expectations in our engagements. More than 50% of our customers have come from our competitors, and they have mentioned that these trust attributes are differentiating. What kind of responses have you received from your consumers? Our customers are living in a changing world that requires more insight, visibility, data and cost savings. This drives us to constantly seek growth and technological advancements, as well as partner closely with our customers to drive continuous improvement throughout their supply chain. Transplace strives to develop deeper, collaborative partnerships with our customers. Our investments in infrastructure, data science, engineering and technology process improvements leverages a shippers information with the our scale and create actionable data and reporting through the Transplace Think Tank, a group of transportation experts and data scientists. Strategically important is our commitment and investment in human capital, which allows us to bring in the industry’s best and brightest supply chain practitioners as well as develop talent through our Professional Development Program. By establishing quarterly business reviews and a customer advisory board, we’re able to solicit insightful feedback for continuously improving our Frank McGuigan, CEO CEO Corner Frank McGuigan is the CEO at Transplace and has more than 25 years of experience in executive, operational and commercial leadership. Prior to his role as CEO, Frank served as president and chief operating officer at Transplace, where he led sales and operations for the company’s transportation management, international and brokerage businesses. Frank joined Transplace via its acquisition of SCO Logistics in April 2011, where he was president and CEO. Prior to SCO Logistics, he was with Penske Logistics for more than eight years. Frank has GE certifications in Six Sigma and Project Management. He is a graduate of the United States Merchant Marine Academy at Kings Point and is a retired Lieutenant in the United States Naval Reserve.