The Silicon Review - Best Business Review Magazine 50 Most Trustworthy Companies 2019 | Page 50

Gartner
Gartner recognized
ZOOM International
as an insightful
emerging vendor in 2012,
2013, 2014, in the Greater
Magic Quadrant for Workforce
Optimization.
ZOOM International is also one of
7 on the new Gartner WEM Magic
Quadrant in 2018.
CRM Service Leaders and
Awards
ZOOM International is “One to
Watch” for the third year running
as a Best Workforce Optimization
(WFO) software in the 2019 CRM
Service Leaders Awards.
DMG Consulting, LLC
Recognized in reports for 2012,
2013 and 2014 in the Workforce
Optimization Market and Product
Report by DMG Consulting, LLC.
In December 2014, DMG
ranked ZOOM International
#1 WFO vendor in Customer
Satisfaction.
Let’s look at some
testimonials from
happy customers &
partners
“[ZOOM has] given us a clear
view of what our agents are doing
on the phones. It allowed us to
listen to their calls, and to coach
and develop our agents. Without
the ZOOM quality management
or the call rec system, we would
not be able to have that process in
place.”
- Patrice Chance, Memorial
Hermann Health Services
“[ZOOM is] a company that
actually love (s) solving problems
and, as an engineer, I love that.
I love solving problems for my
customers.”
- Kevin Parrett, VP, Contact Center
at Presidio
“The difference between ZOOM
and other vendors is that they
showed great flexibility during
implementation, and they provide
very fast and effective support if
issues arise.”
- Finansbank
“Implementation went smoothly,
and the production stage
confirmed the high quality. As a
result, we increased the number
of licenses and now have over 500
seats recorded by ZOOM.”
- Tauron
SR
The driving force behind ZOOM International’s meteoric rise
Brian Shore, CEO: Brian is a metrics and outcome focused executive, investor, and mentor based
in Franklin, TN. Under his leadership, the company experienced a 30%+ compound annual growth
rate and substantially expanded its customer and partner base from 86 to 2,370. He further led ZOOM
to receive multiple awards from industry analysts and achieve recognition as a major WEM software
player. ZOOM has been recognized on the Gartner Magic Quadrant six out of the prior seven years.
Before his role as CEO, Brian managed ZOOM’s service organization, building a customer serving
culture that is measurably the best in the industry. ZOOM’s NPS scores from their customers moved
from a 65 in 2014 to an 87 NPS today (trailing 365 days), demonstrating his passion and leadership
around serving the needs of customers.
Prior to ZOOM, Brian was a leading Sales Account and Regional Manager for both CISCO & Dentsply.
He holds degrees in Biochemistry and Molecular Biology from the University of Georgia, as well
as focused coursework from Harvard Business School Executive Education. Brian co-founded
Rock Royalty Custom Guitars in 2010, a luxury design house that manufactures the world’s
most opulent guitars and luxury apparel. In his spare time, Brian serves on several
company Board of Directors, invests in local technology companies, and provides advice
and mentorship to other leaders. Brian is most proud of his incredible wife, Rachel,
and their four amazing children: Benjamin, Savannah, Jacob & Sophia.
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