The Silicon Review - Best Business Review Magazine 10 Best IT Services Companies 2019 | Page 21

telkomsigma operates an Information Security Management System which complies with the requirements of CSA STAR Certification 2013 and achieved Certification for the provision of IT operation management services to support IaaS cloud computing operation. Financial & Banking Solutions telkomsigma provide solutions to answer one’s needs to stay up to date with changing regulations, deliver customers’ demands for modern financial and banking services while also improving the business process with an integrated and automated system. IT Consulting Services & System Integration telkomsigma has realized the interest of companies to utilize IT in their business process, therefore it has collaborated with leading world-class technology partners to provide IT Consulting and System Integration in Enterprise Business Solution (EBS) and Enterprise Resource Planning (ERP) solutions, which generating an improving workflow and increasing efficiency to business process of its clients. Data Center Solutions Disaster Recovery Services: In disaster-prone areas like Indonesia, business is often challenged with unanticipated situations, such as earthquakes or great floods. For companies that need high data security, they will need a reliable and trustworthy IT infrastructure and data recovery system to anticipate the unexpected. DRS helpits customers manage their non-core functions under the outsourcing scheme. DRS support the operational viability of a company’s IT system with a range of services, including provision and operation of data center backup infrastructure, communication networks, and implementation of testing/periodic simulation. With its DRS solution, it helps clients address some of the IT issues as well as cost concern for additional maintenance effort and enabling them to focus on the core business. Server/Machine Room: The company provides server rooms that are separated from the working room. Its server rooms are located inside a high-security area with limited access. Its facilities also include 24-hour security guards on patrol, server rooms can only be accessed via proximity and biometric security system. Each room is also equipped with CCTV which monitors and records the area all the time. The server room is designed with a Water Leak Detection System to protect equipment from any liquids. The server room is equipped with a raised floor up to 60cm, Automatic Fire Suppression System (Novec), VESDA (Very Early Smoke Detection Apparatus), temperature and moisture control system with N+1configuration. The room will be maintained with 19 – 25 degree Celsius and 40% – 60% humidity. Power supplies for all the IT Equipment are supported by redundant UPS (with N+1 or 2N configuration) and redundant electricity generator (with N+1 configuration). UPS backup battery is up to 30 minutes. To protect from electrical noise, the power cable is placed under the raised floor while data cable is placed overhead. Fiber optic cable tray is separated from copper cable tray. On shared data center users, the server placements were planned in such a way as to gain maximum efficiency and cost-effectiveness. However, for companies that prioritized privacy, it also provides dedicated rooms. Working Room: With more than 15 years of experience in managing the data center, telkomsigma fully understands the client’s needs and the requirement for the room and facilities. For customers’ IT operation people and end users, telkomsigma provides working rooms which are connected to the servers. Customers can choose dedicated or shared working rooms to suit their needs. Dedicated working rooms, provided for a minimum of 5 persons, is specifically designed to the customers’ requirements and can be used at any time. To accommodate customers who need the working room occasionally, such as for BCP room, telkomsigma provides a shared working room. The room is shared with other customers and can be used for 4 working days a year or twice a year. The working rooms are equipped with: • • • • • • • Building Air Conditioning during work days Portable Fire Extinguisher CCTV Camera and Access control using proximity card Office furniture, such as desks, chairs, printer, fax machine PSTN line Telephone Cable connection to the server area Desktop PC, including OS, MS Office, Antivirus (optional) Communication Link: telkomsigma Data Center is open to all telco service providers. Both national and international telco providers are currently available in its data centers, i.e. Telkom, Lintasarta, ICON+, XL, CSM, Indosat, Indonet, Biznet, NAP Info, Primacom, First Media, Singtel, Orange, and KDDI. MARCH 2019 21