The Pulse of Providence March April 2014

March / April 2014 Our Call to Action—Healthcare that Works, Healthcare that is Safe and Healthcare that Leaves No One Behind The Power of Connection Also in this Issue: by Jonathan Ford, VP Leadership Formation u Social Media Tip For 109 years now, people have trusted Providence with their lives—what an amazing opportunity we have to discern what folks truly want from their relationship with us! Recent research reveals seven basic needs expressed by people when choosing their healthcare provider: u 2014 Providence Champagne Luncheon & Style Show • Welcome Me • Respect Me • Include Me • Connect Me • Protect Me • Engage Me • Comfort Me If you think about it, each of us desires these exact same seven needs—in our personal lives with family and friends; and, in our work life together here as TEAMPROVIDENCE. In the next two months, Providence leaders will spend a day of dialogue together using unique tools known as engagement maps designed to help us explore and discover our own role in transforming healthcare. In our Town Hall Meetings, Brett’s teaching us that as the cost of healthcare continues to skyrocket while our reimbursements continue to crash, we must u  Click Here to continue The Power of Connection In this Issue: Healthcare that Works Healthcare that is Safe u The Providence Foundations Welcomes New Directors u Notes from Sister C u Volunteer Voice u Providence Foundation to Honor John F. Sheehy, Jr. u Photo Gallery u Mark Your Calendars u Martin Luther King, Jr. Memorial Celebration The Pulse of Providence is designed exclusively for our associates and friends: Ascension Health Health Professional Affiliates The Power of Connection The Faces and Drivers of Excellence Welcome to Team Providence From the Heart Providence Begins New Heart Procedure Let’s Develop a Hand Hygiene Compliant Culture, Together! A Closer Look: Medication Reconciliation Medical Staff/Retired Physicians Providence Health Center Board of Trustees Providence Foundation Board of Trustees Founders Society Providence Forum Providence Healthcare Network Advisory Board Ethics Committee Providence Volunteer Services Providence Health Alliance Board of Directors Providence Nursing School Alumni Family Practice Residency Staff Healthcare that Leaves No One Behind New! Providence Connect: Making Patient Transfers with One Call The Providence Pink Partners Reception Now Open: Providence Express Care Open Enrollment Continues Through March