Doing it for yourself
With the advent of digital technology , self-service is a growing trend that allows service companies to provide online support to clients and customers without the need for any personal interaction with a representative from a company .
For example , when last have you visited a bank branch ? Most people do all their banking from home using a smart device . For when travelling is possible ( amid the pandemic ) people do not visit travel agents any more to make bookings . Online portals allow them to do so themselves at a time and place that is convenient for them .
The convenience of selfservice technology offers clients the time to consider what they need , without feeling pressured that they might be holding up someone else in a queue . However , it still allows access to specialists through web-based selfservice portals .
The development of selfservice is fuelled not only by the pressure to reduce costs but also by real changes in customer preferences and behaviour . Self-service for customers has gained traction in a variety of industries . More and more users are accustomed to self-searching of information on the web and they transfer these preferences to getting in contact with companies .
Research has shown that should an error or problem occur , many customers prefer to give up an unfinished transaction , rather than rely on customer service agents .
It is also worth mentioning that online self-service is often more effective than traditional telephone support because in many areas the instructional videos or userled screenshots work much better than conversations with a consultant .
There is no industry that is not venturing in to this world of self service . It is , therefore ,
not surprising that PPS has recently launched a selfservice platform known as PRO-FiT . PRO-FiT is a simple and convenient way to take your experience as a member of how you interact with PPS , up a notch digitally . Through this self-service platform , PPS aims to elevate its interactions with you , our member , by amplify our service levels and providing a tool to see how you can increase your Profit-Share Account .
On the other hand , you will gain continual access to services and new , convenient forms of support .
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