take responsibility for our own actions and commit to making things right.
SEEING BEYOND THE TITLES
One of the most valuable lessons I have learned is simple: you must see the person behind the titles. Doctor, lawyer, engineer, CEO – these are labels, not identities. Behind every title is a person with worries, ambitions and vulnerabilities. See the people and you will understand how to serve them better.
Clients are not looking for another sales pitch. They are looking for someone who asks the right questions, listens intently and genuinely offers solutions tailored to their world. help someone. But the business will come when you have earned the right – through respect, understanding and value. It is not about closing a deal; it is about opening a relationship.
AT PPS: WHERE THE MEMBER IS THE FOCUS
At PPS, we believe that remarkable experiences begin with knowing and understanding our members. Our goal is not just to serve but to truly connect – to see the individual behind every policy number, to understand their journey and to stand with them through every stage of life. We believe that when you know your members, you can be there for them in the moments that matter most. trust – not through words but through consistent, thoughtful action. We know that every member has a story, a set of dreams and often, real challenges. By understanding who they are and what matters most to them, we can offer the right support and the right solutions.
Ultimately, every person is asking the same quiet but powerful question: Do you know me? And when the answer is yes – sincerely, authentically and consistently – you create something far greater than just good service. You create a remarkable experience.
“ Without understanding, even the best solutions or intentions can fall flat.
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ASK FOR THE BUSINESS BUT EARN THE RELATIONSHIP
Another truth that holds strong after three decades: ask for the business. There is nothing wrong with being direct and intentional about wanting to
Over the past 30 years, it has become clear to me that when you truly understand the person you are serving, you create the foundation for trust. Every time we engage with a member, we see it as an opportunity to reaffirm that
Wimpie Mouton