The Power of Education : Fostering Employee Happiness and Enhancing Business Performance
Businesses with engaged workers outperform their industry counterparts . Research has shown that engaged workers result in organizations having higher earnings per share ( EPS ). 3 They can regain EPS and grow EPS faster than others in the same industry . They are also able to rebound from recessions easier than others . Not only are they seeing a higher EPS , but they are also experiencing a higher return on assets ( ROA ).
The connection between a happy workforce and business performance can also be seen in the relationship between employee satisfaction and customer satisfaction . The happiness of customer-facing employees has a direct impact on creating a pleasant customer experience . The World Economic Forum report further cites the correlation between employee satisfaction and customer loyalty , since a positive experience promotes repeat business as well as new business , as satisfied customers are more likely to recommend such organizations to their friends and family .
Finally , it affects employee retention , as businesses that embrace a culture of employee happiness have increased retention , thus decreasing the cost of turnover . Such a culture includes educational opportunities and professional growth . It has been shown that 94 % of employees stay longer at a job if there is an opportunity for professional development . 4
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