[ O U T S O U R C E D T R A D I N G S U R V E Y ]
Chart 2
sitting at Good , WBS has seen an uptick in its rating by 0.12 . Taking a look at the client breakdown , all of WBS ’ s respondents are UK based , with client sizes ranging from $ 150- 200 million up to $ 50-100 billion . In fact , several of the categories included in our Outsourced Trading Survey have seen an improvement over the last year . Most significant is Trade Decision Support with an impressive increase by 1.33 basis points . This category has shifted from Satisfactory ( 4.00 – 4.99 ) in 2023 , to Very Good ( 6.00 – 6.99 ) this year . One respondent commented that “ the trade team are readily available to assist with any trade support queries we may have ”. Demonstrably , clients are more than happy with the changes WBS has been making . This is not the only category to see an increase in ratings since 2023 . Operations and Post-Trade has seen an uptick of 0.63 points since last year , also pushing this category to Very Good , with clients reporting a “ positive experience all round ”. Taking a look at Chart 1 , over a third of the respondents rated Winterflood Business Services as Excellent , with a further 26 % rating them as Very Good . Looking at Chart 2 there are plenty more positives to report on too . Execution ( 6.10 ) and Operations and Post-Trade ( 6.10 ) take the top spots in Table 1 , but it is Trade Decision Support which has seen half of respondents rating this category as Excellent . When it comes to Client Service and Relationship Management ( 6.00 ), the category sits at Very Good with 40 % of respondents rating WBS as Excellent for this service . This is up by 0.20 basis points year-on-year . This increase in score may be due to the recent implementation of WBS ’ s client portal as a way for clients to raise queries with the provider . Launched in 2022 , WBS has reported “ there has a very positive and successful uptake of the portal [...] it is consistently reviewed and improved based on clients ”.
2024 // Outsourced Trading Handbook // 61