[ F I N A L T[ HOOUUT GSHO TUS R C| EED R GT RO ACDOI N SG U SL UT AR NV EC Y ]
Chart 2
Management ( 6.14 ) is in joint second place along with Coverage ( 6.14 ). Once again there is a lot of positive feedback from clients for both categories , especially for their “ great communication ” and how “ helpful and efficient ” they are , in addition to “ excellent coverage , service and process integration ”. Overall , UBS ’ s clients are clearly very happy with them . This can also be seen reflected in Chart 1 , with just under half of respondents rating the service they receive as Excellent . In fact , over three quarters ( 83 %) rate UBS as either Excellent , Very Good or Good . When looking at Chart 2 , it allows a deeper dive to be taken into the client ratings .
In fact , it becomes clear that some time should be taken to comment on Trade Decision Support . When it comes to this category , one client provided an entire paragraph of praise : “ We value any colour you provide us , considering your extensive reach and expertise […] please do continue doing so , as it is immensely beneficial for us and our end clients ”. It is clear that although there is a range of ratings for these categories , there is still plenty of positivity for UBS from their clients . In fact , when asked for overall comments several clients reported how they are looking forward to the opportunity to “ grow ” with UBS and highlighted their intention to continue to work with this provider , and more often .
As mentioned previously it is Execution which takes the top spot in Table 1 , however looking at Chart 2 , it is worth noting that Client Services and Relationship Management is rated as Excellent by an impressive 64 % of respondents . Although this category sits at second in the ranking table above , it is clear that when it comes to Client Service , UBS is doing something right . In yet more good news , almost three quarters of respondents ( 73 %), reported that they would definitely recommend UBS as an outsourced trading provider to their peers in the industry .
2024 // Outsourced Trading Handbook // 59