[ O U T S O U R C E D T R A D I N G S U R V E Y ]
Chart 2
Management , at 6.80 , closely followed by Service Level Factors ( 6.70 ) and Execution ( 6.70 ). StoneX received plenty of praise from its clients . One commented on their “ fantastic relationship management from pre-launch , through launch , post-launch ”. When it came to Execution , respondents were so pleased with the service they received that multiple took the time to leave comments , highlighting the ability of the firm to “ follow instructions and provide colour ”. One commented that they were simply “ fantastic ”. The category with the lowest score was Cost vs Value . Even then , StoneX received an average score of 6.00 , and given clients usual lower rating of categories relating to cost and pricing , it is clear that this provider is doing something right as far as its clients are concerned . Over three quarters of StoneX ’ s clients rate their provider as Excellent , with just under one in 10 rating them as Very Good . As we can see from Chart 2 , clients are very happy . Not a single category received less than 50 % of respondents rating StoneX as Excellent , with three categories not receiving a rating lower than Good - namely Service Level Factors , Client Service and Relationship Management and Execution . While Trade Decision Support and IPO Process and Allocations have a few responses which rate the firm as Satisfactory , it is worth noting that a handful of clients opted not to rate these categories as they were deemed “ not relevant ”. Those that did rate the firm were demonstrably happy with the service received , one commented : “ All excellent ”. When asked if they would recommend this outsourced trading provider to their peers , 100 % of clients reported that they definitely would . It will be exciting to see how StoneX performs over the coming 12 months and if in next years ’ Outsourced Trading Survey they can continue to keep up these impressive ratings .
2024 // Outsourced Trading Handbook // 57