The Locksmith Journal Sep-Oct 2014 - Issue 34 | Page 22

PROUD SPONSORS OF THIS PAGE INDUSTRYNEWS VERSA has landed in the UK! VERSA, the only complete range specifically designed for retrofit solutions has been officially launched in the UK. The launch range caters for double glazing repair and includes a croppable multipoint lock available in six different backsets and the widest range of fitments in the market together with a door handle with 62-95mm PZ adjustment. For windows, the range features a clever croppable window espag with inline/ offset conversion, an espag handle supplied with a range of different sized spindles that can be swapped in seconds and friction stays that are either top or side hung and convert from 13mm to 17mm stack height. The range is unique, says VERSA, because it is the first brand to be specifically designed for repairers rather than fabricators. Simple things like pairing friction hinges together and supplying ‘the first brand to be specifically designed for repairers, rather than fabricators’ 4.8mm repair screws as standard make all the difference when out on the road. “We wanted a range that was designed for a market that everyone else seemed to forget. It is tough repairing door and window hardware - so we created a range that would take up less room on a van, mean fewer repeat visits to jobs and be easy to fit. “I spoke to hundreds of customers who didn’t want to quote jobs and then risk losing them while they wait for replacement parts to arrive. That’s how VERSA was born.” says Frankie Baker, VERSA Sales Manager. VERSA is only available from Duffells. Visit www.versahardware.co.uk or www.duffells.com for more details. CUSTOMERS DEFECT TO COMPETITION – EVEN WHEN COMPANIES PERFORM WELL More than half of customers are likely to defect to a competitor brand when a product needs updating or their contract expires, according to a new study from global research consultancy TNS. Almost two thirds (60%) of