The Locksmith Journal Nov/Dec 2020 - Issue 71 | Page 6

Industry News

SOLVE TROUBLESHOOTING ISSUES FAST WITH NEW ASSA ABLOY APP

» FREE TO DOWNLOAD ON Apple and Android mobile devices , the ASSA ABLOY Customer Support app enables customers to quickly and conveniently contact the right customer service team within ASSA ABLOY in the UK . The app provides customers with remote technical product support via live streaming , alongside instant access to useful product resources .
Its Door Hardware Group division will be the first to go live on the new app , enabling customers to contact all its renowned brands from one place . This includes UNION , ASSA , Dale Hardware , Excel Architectural Hardware , Exidor , Trimec , Adams Rite , and Securitron .
Once downloaded , customers can use the app to directly contact the right department via phone , email or the new live chat and video call features . Additionally , they can find a direct link to the technical support team , who can offer remote diagnosis and issue resolution using the new live stream contact option .
With coronavirus restrictions in place , getting out to site and supporting has been a challenge . However , the app helps overcome this with its live video stream option , which allows issues to be resolved fast and effectively .
To help customers navigate ASSA ABLOY ’ s broad range of products , the company has
created a resource centre that provides customers with direct access to technical product information and certifications – all in one place , at the touch of button .
Support hours are shown within the app , depending on device location , and email options are offered if out-ofhours support is required . Customers can also take a photo using their phone and attach it to emails for easier troubleshooting .
Jesse James , Financial and Commercial Director of the ASSA ABLOY Door Hardware Group , said : “ Improving our customers ’ experience is paramount to our business , especially in these challenging times . Enabling remote
contact is vital in providing our customers with quick and effective information , and has improved our customer experience through the launch of our app . We continue to be committed to providing easier and more flexible ways to contact our business , receive technical product support , and for our customers to locate resources .”
To download the ASSA ABLOY Customer Support app , please visit Apple Store or Google Play .

Why Squire ’ s Inigma BL1 bike lock is making its mark

» CONNECTIVITY IS THE BUZZWORD right now , and Squire ’ s super-tough Inigma BL1 D-lock for cyclists is testimony . This clever keyless lock lets cyclists lock and unlock their bikes via smartphone and Bluetooth connection using the Inigma smartphone app .
It ’ s the world ’ s first Bluetooth bike D-lock to achieve a Sold Secure Gold rating .
And now it ’ s secured another first in the bike lock industry , achieving the new BSI Internet of Things Kitemark™ for a bike lock .
The lock works by using Bluetooth technology to communicate with your smartphone via the Inigma app download , which is available on the App Store or Google Play .
It is easy to set up , simply register your details on the app , then pair the lock with your smartphone .
There are no keys to lose or combinations to forget , making it ultraconvenient and flexible .
Importantly , it ’ s super-secure with AES- 256 bit encryption for the highest level of security . That means it is as secure as Government or military grade electronic products .
It is super-tough too . The stylish design of Inigma BL1 features an aluminium lock body with internal armouring and hardened boron steel shackle .
Other benefits enable sharing the lock with friends , controlling multiple locks from the same phone , and programming the lock to open at set times and dates . You can even access an audit trail of usage . Designed , engineered and assembled in Britain by Squire , Inigma BL1 is the result of an extensive research and development programme to develop the ultimate D-lock , explained CEO John Squire ; “ Our Inigma technology is designed to take cycle security to a new level and we ’ re very proud to achieve this Kitemark . It reflects our premium brand status for ‘ toughness guaranteed ’.”
Squire has also achieved certification to the BSI Kitemark for Internet of Things ( Residential ) for its FL1 folding lock and IC1 integrated lock and chain set .
They are the latest additions to Squire ’ s specialist Bikelok division , which offers a wide choice of Sold Secure rated cycle security - from cable locks , D-locks , and padlock and chain sets , to combination locks - for weekend leisure , families , urban city use and high end sport club racers .
www . squirelocks . co . uk
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NOV / DEC 2020
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