AUTO LOCKSMITHS
> Continued from page 64
How do we ensure quality control ?
• 3D Group offers training to their employees to use a solid knowledge base surrounding the methods and concepts of quality .
• There is a focus on the customer , ensuring improvements in quality improve customer satisfaction .
• There is an importance placed on using appropriate methodology and tools , ensuring that non-conforming products are identified , measured , and responded to consistently .
• We work toward improving manufacturing and quality procedures .
• The culture of 3D Group aims at developing employees ’ ability to work together to improve quality .
• The employees at 3D Group are encouraged to be proactive in identifying and addressing qualityrelated problems .
Common testing fails The most common fails are usually due to the discrepancies caused by the industry ’ s mass production of products . The rule of odds comes into play ; the more items produced , the more errors expected to be seen .
Quality control is essential to catching these errors before they affect the customer and eventually the end-user ; this is why 3D Group places such a high importance on the testing and inspection of products .
Example of common faults found :
• poor metal quality
• poor electroplating
• wrong / faulty transponders
• incorrect fitment
In the image to the left , we can see one of the technicians testing the durability of the key blade . Ensuring that it is fit for purpose and will withstand the wear and tear a key will take during its lifetime .
Our relationship with our suppliers
3D Group maintains an established relationship with suppliers ; this open stream of communication has allowed for the development and improvement of products .
The relationship is vital for the design and development of new products , which is essential as the needs and expectations in the industry are ever-changing . As Europe ’ s leading distributor , it lies in our hands to innovate and broaden the available supplies , products and technology available to the market .
Without this relationship with the suppliers , it would be impossible to improve the industry for the better , ensuring an excellent service for the enduser .
How do our processes benefit the customer and end-user ?
By employing high levels of quality control , 3D Group can alleviate the pressure on the locksmith ; they can expect that the goods they purchase are fit for use . Therefore negating the need for them to repurchase and replace their goods and tools , this trickles down to the experience they provide for their customers , our end users .
Ensuring the products supplied are high quality , we can save the automotive locksmith from turning up to complete a job with goods and tools that are ineffective or faulty .
“ More business is lost every year through neglect than through any other cause .” Rose Fitzgerald Kennedy
3D Group has developed a strong relationship with its customers , and they expect quality products and tools allowing them to provide a good service that they can rely on . Without this assurance , they could be at risk of having to redo jobs , delay their services or even lose out on the opportunity to complete assignments .
By keeping standards high , the automotive locksmiths can keep their costs to a minimum and maintain their ever so important reputation high .
The end-user benefits from this hugely as the products and services provided to them are guaranteed to be superior to those elsewhere .
The image below demonstrates the testing that is undertaken to see if the key blades will be cut as they should be . This ensures that when key blades are distributed to automotive locksmiths across Europe , they will not encounter any issues cutting them for their customers .
Why you can trust 3D Group 3D Group can aid you in building a positive reputation for reliability , as we ensure a consistent level of quality products and services . Leaving you at ease to book and complete jobs knowing you can trust that you won ’ t find any faulty products . We have already done this for you .
You can bolster consumer trust and confidence in your business , and it helps you compete with others in the same market .
www . 3dgroupuk . com
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MAY / JUN 2021
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