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» JUGGLING THE DEMANDS for thorough customer support and swift order collection can be difficult , especially when customer numbers are high due to online orders . To deal with this challenge , SDS London sought Codelocks ’ help in creating queue-busting click and collect lockers . The KL1000 G3 NetCode ® and Codelocks Connect Portal provide the access control SDS London needs .
At the back of the line
Since launching its e-commerce site more than 15 years ago , architectural ironmonger SDS London ’ s success story has been one of online sales growth and dedicated expert knowledge . In 2022 , having created separate websites for trade and retail customers , SDS London ’ s Trade Centre faced the challenge of dealing with online trade orders at the same time as maintaining its quality in-store customer service .
SDS London needed a solution that :
• Alleviated queuing for its collection customers
• Complemented its online store
To the front of the queue
Sam Thatcher , SDS London Sales and Marketing Manager and member of the Guild of Architectural Ironmongers ( GAI ), attended a continuing professional development ( CPD ) event that gave them the idea for a click and collect locker system . As Codelocks is an award-winning member of the GAI , Sam reached out for its help creating the click and collect lockers .
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Joanne Milne-Rowe , Sales Director at Codelocks commented , “ Collectively the team has many years ’ experience working in the sector and with ironmongery professionals , so we were very pleased when SDS London approached us for our help . We knew immediately that they needed a simple locking solution with access codes that could be shared with any customer once their order had been picked .”
The KL1000 G3 NetCode ® is Codelocks ’ advanced and upgraded version of the original KL1000 KitLock . It is a compact digital lock with key override , private and public functions , and , most importantly for SDS London , Codelocks ’ proprietary NetCode ® technology .
NetCode ® allows users to create and use timesensitive , flexible temporary access codes that enable controlled access within predetermined time frames and dates . The codes can be configured to allow single- or multi-use access and can be programmed to grant access between one hour and one year . NetCodes are generated quickly and easily via the Codelocks Connect Portal or by utilising the Codelocks Connect API . Once created , codes can be conveniently shared with customers via SMS * or email confirmation of their click and collect purchase .
No WiFi connection is required to operate Codelocks ’ NetCode ® equipped locks , this means they can be used in remote and outdoor locations , or in warehouses and
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showrooms where there may be natural WiFi blackspots .
Sam Thatcher said , “ After I learned what Codelocks NetCode ® Technology could do , using its products was a no-brainer . We could secure our click and collect lockers and manage access to them with ease . Our trade customers can shop on our website and the convenience is carried through to their in-store experience .”
SDS are ( click and ) collecting the benefits
When a customer places an order for click and collect at the Trade Centre , SDS employees put their items in the click and collect lockers and use Codelocks ’ Connect Portal to generate a temporary access code . The code is sent to the customer who turns up , unlocks their allocated locker with their unique code , and collects their purchase . The locker then resets ready for the next customer . This selfservice locker solution has eliminated long queues in the Trade Centre and improved click and collect customers ’ experience .
Removing the queues has also allowed SDS London ’ s Trade Centre staff to refocus on those customers requiring advice and product support . The time used for handling click and collect customers is now spent providing expert knowledge and guidance .
Sam Thatcher commented on the benefits saying , “ People who don ’ t want to wait don ’ t have to . Codelocks ’ solution has eliminated the long
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queues and helped improve our customer experience . It ’ s also allowed our knowledgeable customer service staff to focus more of their time on providing the expert advice we pride ourselves on – improving employee satisfaction too .”
www . codelocks . co . uk
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