56 • HARDWARE & SECURITY
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Q-SECURE : WHAT YOU SEE IS WHAT YOU GET
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VBH SYSTEMS SALES MANAGER , ROB Norman says homeowners expect their windows and doors to protect their homes from break-ins , and for secure products to be backed by a no-quibble manufacturer ’ s guarantee …
According to the ONS , the average person in England has a 2.4 % chance of being burgled . We hear a lot about crime , which drives our perceptions and fears , and that ’ s crucial because it is perceptions , not risks , that set the context for selling . The reality is , crime is a postcode lottery and unless you live in a high crime spot , you ’ re unlikely to be burgled , whatever your perceptions . If you or someone who lives near you has been burgled , you also stand a much higher chance of being burgled again .
Fabricators and installers shouldn ’ t rely on fear and scaremongering tactics to win new business , however it ’ s important to focus on preventative measures that would stop any would-be burglar before they have a chance to get in .
If asked , homeowners think they are buying security with their doors and windows , and they expect the locks and hardware on their doors and windows to withstand break-ins . They look for the peace of mind and reassurance that comes from secure products that are backed by a solid and effective manufacturer ’ s guarantee .
But once you start looking at guarantees from the homeowner ’ s point of view , few stand up to scrutiny . Many are vague or buried under pages of small print and slippery legalese , so it ’ s hard to see what is really guaranteed . Some are worded with what looks suspiciously like get-out conditions and clauses – so they ’ re hard to claim against . Very few inspire confidence in homeowners . Very few give installers the backing they need to sell with confidence .
VBH took the view that if the products perform as promised , as we know they do , the cost of homeowners claiming against you will be small so why not give homeowners the real thing ? And why not give installers a strong and effective guarantee in plain English that ‘ does what it says on the tin ’; one that gives homeowners the reassurance they want and gives installers a powerful selling tool ?
THE BEST MULTI-BRAND GUARANTEE
Our Q-secure guarantee is unique and the most comprehensive on the market . It covers all window and door hardware on a window or door , utilising products from across VBH ’ s greenteQ range . It also covers windows and doors manufactured in accordance with VBH ’ s Document Q specification . Casement window products include the greenteQ Delta friction stay , greenteQ Alpha Espagnolette and Monkey Tail handles , and locking systems from Maco , Roto and Yale . Tilt and turn windows are covered with the Alpha TBT tilt & turn handle used with Maco , Roto and Siegenia security perimeter hardware .
The choices for residential door hardware includes door locks from greenteQ , Maco and Yale , the greenteQ Alpha 2 * and standard lever handle , Coastline stainless-steel lever handle , Sigma hybrid door hinges , the Q-Star 1 * cylinder ( when combined with the Alpha 2 * handle ), Kappa and Coastline Victorian Urn door knockers , and Yale 3 * cylinders . Our Invisifold Slide & Fold and Clearspan bi-folding systems are also covered when the door is made to our PAS24 specification .
In addition to the greenteQ range , Q-secure covers Hoppe , Maco , Roto , Securistyle , Siegenia , and Yale products
that have all been included in our PAS24 test programme at BSI , which was carried out on a variety of profiles . Q-secure also helps installers maintain regular contact with homeowners , as a condition of the guarantee is regular maintenance of products – building relationships and increasing the chance to upsell .
If there ’ s a break-in due to hardware failure , we ’ ll pay out up to £ 3,250 to the homeowner – it ’ s that simple . Best of all , it ’ s free for fabricators and installers to sign up .
WORKING TOGETHER TO CREATE BESPOKE SOLUTIONS
VBH also works closely with fabricators to develop bespoke security solutions that meet PAS24 and Doc-Q compliancy . Leading timber fabricator , Glyngary has worked with VBH and Accoya to develop a door specification and security hardware package for doors and windows . The package includes Yale stainless-steel locks and the greenteQ Coastline door furniture range , with the Yale Rapide aluminium locking system on windows – all are corrosion resistant . The furniture has a 25-year guarantee against pitting , on top of the Q-secure guarantee .
www . qsecure . co . uk https :// www . bbc . co . uk / news / uk-41178903
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