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OUTDOORSECURITY • 51
Likewise, ERA’ s brand new wifi video doorbell, DoorCam allows homeowners to view all callers and talk to them in real time, whether they’ re home or not. With ease of operation in mind, once DoorCam is wired in, the householder can simply plug in the WiFi chime which comes as standard, connecting up to four more chimes in the home, all as part of the package. This means a chime will sound in the house, with adjustable sound, volume and light function, eliminating the need to carry a Smartphone around.
ERA’ s smart-ware range, with more innovative products to follow, provides the cuttingedge security technology that consumers now demand.
SIMPLY SMART-WARE
Whilst locksmiths have often built up years of practical experience with traditional security products upon which they can draw, moving into the realms of smart-ware may feel like unchartered territory at first.
Tania said,“ With smart-ware, the important components are hidden, so it is difficult, if not impossible to look at a piece of smart-ware and ascertain its quality and reliability.
“ When choosing a supplier, locksmiths need to look at their supplier’ s reputation – do they provide quality products? Is there a good back up service? Can they advise me if required? – then use their judgement. Good products, that are simple to fit as well as reliable, come from trusted brands, so look out for those.
“ At ERA we are working tirelessly to make sure our smart home security products are both reliable and robust and we’ re here to provide as much support as we can to help locksmiths feel comfortable with this new and exciting technology.”
SMART SUPPORT FOR LOCKSMITHS FROM ERA
ERA’ s in-house panel of experts, which has a wealth of practical experience and offers help and advice to all customers, including locksmiths, has recently been expanded with the implementation of a brand new helpdesk specifically for its portfolio of smart-ware products.
The four-strong team offers expert help and guidance from ERA’ s head office at the i54 Business Park in
Wolverhampton.
Tania said,“ Our smart-ware range is developing fast and due to the nature of the products, the time has come to provide an on-site, dedicated aftercare team for our customers, including locksmiths.
“ This latest development is essential as we hope it will provide peace of mind for locksmiths as they begin to familiarise themselves with smart-ware, also giving them a clear point of contact to refer their customers to for aftercare if they have any questions post-fitting.
“ We offer a personal service where all our customers are guaranteed a‘ solve’ or‘ resolve’ outcome for their query. If we can’ t solve their query on the spot, they can rest assured that our team will go away and resolve it, usually within 24 hours. We are currently running at a 98 % solve rate at point of contact with the customer, with the remaining queries requiring additional input from other areas of the business. In addition, we also offer live chat web-support.”
The Smartware Helpdesk Team receives a wide range of queries from customers who may not feel as comfortable with technology including, whether a product is suitable for use in different areas of the home, selecting the best product for a customer’ s needs, how to get a replacement remote or key and how to return or exchange an item.
Tania said,“ Our team can deal with flustered customers who are trying to explain with an alarm sounding in the
background. We like to help take the pressure off the customer, calm the situation and provide a solution.
“ In addition, we receive calls from providers of alarm schemes for the elderly or vulnerable, from simple questions to more complex issues, so it is important to act quickly and efficiently. Our helpdesk team is a friendly bunch and they genuinely want to help and advise all our customers that need it, including locksmiths.”
In addition, based at ERA’ s head office, ERA’ s training suite is the perfect facility to help locksmiths to gain a full understanding of ERA’ s exciting smart-ware range.
Tania added,“ Our investment in this facility actively demonstrates the company’ s commitment to its products, services and most importantly, its customers.
Tania concluded,“ Smart home security is the way forward so those locksmiths that get on board with technology early are the ones that will profit the most.
“ ERA has great products as well as aftercare and support that is second-tonone.
For information on ERA’ s wide range of security products, including its suite of smart home security products, visit www. eraeverywhere. com, email info @ eraeverywhere. com or contact the sales team on 01922 490000.
LOCKSMITHJOURNAL. CO. UK | JUL / AUG 2018 Sponsored by APECS