INDUSTRYNEWS
SPONSORED BY DUFFELLS
DAVENPORT-BURGESS: GIVING YOU THE COMPETITIVE EDGE IN TODAY’S MARKET
Davenport-Burgess of Willenhall is a company with a long history in locksmithing and has wisely been able to use its knowledge and experience as excellent building blocks for the 21st century. And being a family business – now in its sixth generation - continues to play an important part in the company’s continuing success.
“Many of our customers are family business themselves,” says Matthew Davenport, Sales & Marketing Director. “So our background gives us an advantage because we understand their concerns and can deliver the sort of service they expect.” “We believe that we can help give our customers the edge on their competition,” he added. Davenport -Burgess is today one of the UK’s leading specialist suppliers of keys, key blanks, key cutting equipment and locksmith’s tools. “We specialise in every aspect of our trade,” says Matthew. “We hold the largest key blank stock throughout the UK – around 15 million in fact - including a huge range of novelty blanks. We now also have an online downloadable catalogue – visit www.davenport-burgess.com and 90 percent of key blanks are Britishmade. customers with technical support and the latest updates.” The company has its own separate manufacturing facility, enabling them to produce both small batch special key blanks to any customer’s specification - or large volumes of standard key blanks. They stock a comprehensive range of locking devices and an in-house master suite building facilities enables them to build cylinder, lever locks and padlocks to master and differ (to customer’s own specification) using their own unique RS1 & LRS1 systems, only available from Davenport-Burgess. Also unique is the range of key blank dispenser boards, which, by virtue of having exact size illustrations, offers a combination of highly effective sales aids, stock holders and key blank reference charts. Key blanks can be stamped with your name and other details - at no extra cost - and the company also offers key blank coining, the professional alternative to stamping. You can design your own personalised embossed key blank to help promote your business - dies are free of charge on orders of 2,500 or more blanks. Davenport-Burgess Key specialises in cutting machines sales – including computerised and computer-operated code key cutting machines, and also offers a useful maintenance, servicing and refurbishment service for nearly all makes. Additionally, an impressive range of key machine spare parts and consumables are all held in stock, as is a vast range of accessories including key fobs, rings and chains and pet discs. A full locksmithing, keys to code and special key cutting service is available as backup for the key cutter, including cylinder, lever, transponder, tubular, dimple and old style church keys. As you would expect, the company also provides a broad range of locksmiths’ tools stock from leading manufacturers such as A1 Security, HPC and Souber tools. Same day despatch and a first class delivery service on stock items ensure prompt receipt of orders and shipping comes free of charge on stock orders of more than £80 (Nett). As a modern business, DavenportBurgess makes full use of its e-commerce enabled, database-driven website to ensure customers can confidently order quality products from a huge range and at competitive prices. But for those who prefer the traditional approach, this is still an important part of the business.
‘We have built up the business down the years by establishing a strong reputation for quality’
“Quality, reliability and integrity are crucially important to us,” Matthew continued. “We have built up the business down the years by establishing a strong reputation for quality of products - we operate on BS EN ISO 9000 production standards to ensure our key blanks are of impeccable quality – but also by ensuring we provide a level of customer service and support to match. “All our sales staff are helpful, trained and knowledgeable, able to provide
‘Produce both small batch special key blanks to any customer’s specification - or large volumes of standard key blanks’
“We have many customers who like to meet us in person and we will always offer them that opportunity, both at our premises and also at various events when our team enjoys getting out and meeting customers face to face,” says Matthew, who confirms that they will be at both the newly expanded Cutting Edge Show on 22 and 23 September in Manchester, and at the Alexpo Auto Locksmiths’ Show on 26 and 27 October in Nottingham. “We will be delighted to welcome old and new customers to our stands at both shows,” he said. www.davenport-burgess.com
16
THE JUL/AUG 2013 ISSUE SPONSORED BY ALDRIDGE
To read more, visit www.locksmithjournal.co.uk