The Locksmith Journal Jan/Feb 2022 - Issue 78 | Page 59

SECTOR INSIGHT
Tip 5 : Fire them quickly
If it becomes clear that someone isn ’ t going to make it , try to fire them as quickly as possible .
But always use an employment adviser before letting anyone go . If they take you to an employment tribunal it takes hours of effort and hassle and can cost a lot too .
You must follow a proper process and make sure that you are behaving fairly . Always be incredibly careful what you say . In the worst case it will be repeated back in an employment tribunal . If you wouldn ’ t be comfortable hearing it in front of a judge , don ’ t say it .
Tip 6 : Pay fairly Contrary to a lot of belief , salary isn ’ t a big motivator , although a higher salary does make it easier to recruit . But people will become very demotivated if they believe that they are not being paid fairly . And that will happen as soon as a good person discovers a worse employee is paid more than them . That ’ s why it ’ s important not to take too much advantage of an employee who isn ’ t pushy .
Tip 7 : Keep them motivated
Decent people will be motivated when they believe they are being treated fairly and are allowed to take pride in their job and feel that their employer treats its customers right .
Be as flexible as you can , within reason , to fit in with personal circumstances . Letting an employee go to an important funeral at late notice will grow loyalty , while refusing may create resentment that lasts forever .
Never emphasise your own interests . A friend of mine once told his staff in exasperation that “ this is my business ”. That guaranteed they would never treat it like their own which is the opposite of what he wanted .
Talk to your staff . Explain as much as you can about details of the job and your priorities . Don ’ t assume that they know . The biggest complaint in most jobs is that “ nobody told me ”.
Emphasise what the business is trying to achieve . People , especially the young , want to work for a business that does the right thing for its customers and behaves ethically .
Last thoughts Building a great team is a short cut to building a great company . It ’ s vital to think about your team , recruit the right people and keep them motivated .
Happy people do good work . If you have ever had a boss , remember all of the things that they did that you hated . Then make every effort to not do them yourself . Good luck !
Benjamin Dyer is the CEO of Powered Now . Powered Now aims to take the pain out of admin and paperwork for heating and plumbing engineers as well as other trades .
www . powerednow . com

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JAN / FEB 2022
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