» WANTING TO GIVE ITS customers the best possible user experience , Codelocks ’ products are a key part of that experience , which is why they are built to last .

Codelocks design and build products to high standards to ensure that they remain in service for as long as possible . However , if components ever fail , Codelocks make it as easy as possible to return any faulty products within warranty for repair , servicing or , in rare cases , replacement . The same goes for products out of warranty . Wherever possible it will repair a product , and will reuse any non-faulty parts of a product that has been returned to avoid waste .

Before any of that needs to happen , however , Codelocks ’ first-class customer service team provide guidance over Live Chat , by email , on the phone , and even in person to see if a fault can be put right before a lock needs to be returned .

Codelocks know that this is something its customers value . How ? Because they ’ re not shy at telling us :

“ I only can say wow what a great service . James exceeded all my expectations . My problem sorted in seconds . Words are not enough . I wish I have this kind of service everywhere !”

“ I feel compelled to say that is impressive service . Most

companies are not that prompt with their primary sales , never mind warranty issues !”

“ Could you please pass on my thanks and gratitude to a member of your team – Karen . She assisted me last week in sorting out an issue with a lock . Karen was so helpful and professional and gave wonderful customer service online and over the phone . A great asset to your team .”

“ Very helpful service . Went the extra mile to help .”

“ Many thanks for the excellent service . Not so easy to find these days .”

“ You know , answering the phone , looking after your customers and providing excellent products is so rare these days , it was remarkable . It ’ s why I continue to recommend your kit and it ’ s why I ’ ll always come back .”

“ Once again , the customer service has been exemplary . James helped me out last time I had a problem . Customer

service is rare these days but makes such a huge difference . Well done you guys .”

Years of dedicated expertise and knowledge

James and Karen may frequently receive high praise from customers , but they ’ re not alone in delivering topnotch service . Alongside them , Debbie , Maxine , and Kayleigh help complete Codelocks ’ exceptional customer service team . Collectively , they bring over 27 years of experience to the table . It ’ s fair to say they have seen and solved just about every issue involved in access control systems . It ’ s something they are dedicated to providing to the highest standard .

As Karen says , “ At Codelocks , customers are the heart of everything we do , and we make sure their feedback helps us progress as an organisation . Getting to talk with customers

directly , helping to diagnose their varied issues , is a key piece of that puzzle .”

Providing great service today and in the future

In an evolving industry like access and control , good customer service involves staying ahead of developments and looking at them through the eyes of the user .

James sums it up , saying ; “ Wherever the sector goes , and whatever technologies determine its direction , in customer services we ’ ll be on the frontlines of enablement . As customers engage with new locks and products with digital integrations , customer services allow people to make the most of them , and support and training allows users to maximise the value from their locking solutions .”

Customer service with the focus on quality

Codelocks ’ ethos in a nutshell : ‘ when you buy a locks from Codelocks , you get access to quality information and support . From detailed installation instructions to hands on sales and technical support . Its technical team is on hand to respond to questions and queries ; they ’ ll help you specify the right product for your application .’

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