SECTOR INSIGHT
More GAI Exam Success For Ironmongerydirect
» SIX IRONMONGERYDIRECT employees have successfully passed their Stage 1 Certificate in Architectural Hardware ( CiAH ) from the Guild of Architectural Ironmongers ( GAI ), with a further employee having gained Stage 2 .
After completing the year-long , online course , IronmongeryDirect is delighted to congratulate Amy Aldwinckle-Day , Courier Administrator ; Megan Ross , Customer Services Team Leader ; Lily Lothian , Sales Team Supervisor ; Hollie Cummins , Key Account Executive ; Kimberly Mccluskie , Category Assistant , Lee O ’ Shea , Supply Chain Planning Assistant , and Phoebe Judd , Category Assistant , who passed her Stage 2 .
The globally recognised GAI Certificate in Architectural Hardware has been developed to provide a solid foundation of ironmongery knowledge , enabling informed decisions when working with a range of products from hinges and seals to door closing devices – all of which are sold by IronmongeryDirect . Additionally , the certificate covers specification best practices and industry standards . Kelsey West , HR Manager at IronmongeryDirect said , “ We are incredibly proud of Amy , Megan , Lily , Hollie , Kimberly , Lee and Phoebe . They have worked hard and shown real dedication to enhance their industry expertise and professional development . Their fantastic achievement strengthens our team so that when customers contact us , we have more GAI staff across different departments with genuine specialist knowledge who can support them when it comes to selecting the right products for the job .”
Customer service excellence is a cornerstone at IronmongeryDirect ; the specialist retailer ’ s team of friendly and helpful staff is available six days a week , Monday to Friday from 7.00am -19.00pm and Saturdays from 09.00am to 13.00pm . Trade quotes can be provided by emailing : quotes @ ironmongerydirect . com , with Live Chat and WhatsApp messaging also available to ensure getting what you need is quick , easy and hassle-free .
www . IronmongeryDirect . co . uk
SEPTEMBER OPEN DAYS ARE ‘ RESOUNDING SUCCESS ’
» THE OPEN DAY EVENT HOSTED BY SKS Ltd t / a JMA UK on the 7th and 8th of September 2024 was a resounding success , bringing together over 80 visitors across both days . The event proved to be a valuable platform for fostering stronger relationships with both suppliers and customers , enhancing JMA UK ’ s reputation as a trusted industry leader .
Attendees included several key supply partners such as Joanne Milne Rowe , Managing Director of Codelocks , a global leader in access control solutions , who provided live demonstrations of their cutting-edge security products . From Souber Tools , Paul Souber , Managing Director , and Paul Batty , Sales Director , were present , showcasing their highquality locksmith tools that continue to be an essential part of professional toolkits across the UK .
Valentina Cotoi , Sales Manager of VIRO , a company renowned for its innovative locking systems and security solutions , also joined the event , engaging with customers and discussing VIRO ’ s latest product developments . Paul Hardwick , UK Distribution and Key Account Manager of Gravotech , demonstrated Gravotech ’ s engraving machines , a staple in precision marking technology . Justin Freeman from the MLA Membership added to the value of the event , representing the MLA ’ s industry expertise and resources for locksmiths . Additionally , Urki Ibarguren from JMA ’ s technical department in Spain brought specialised insights into the key cutting machine demonstrations .
Throughout the event , customers had the unique opportunity to see live demonstrations of the latest JMA key cutting machines , Gravotech engraving machines , Souber locksmith tools , Codelocks security products and Viro locking systems . The interactive nature of the demonstrations allowed attendees to engage with the products directly , fostering a deeper understanding of their practical applications and benefits .
Feedback from both customers and suppliers was overwhelmingly positive . Customers appreciated the hands-on experience and the chance to discuss product features with experts , while suppliers valued the opportunity to connect with the endusers in a more personal and direct manner . The event not only strengthened existing relationships but also opened the door to new business opportunities , reinforcing JMA UK ’ s commitment to innovation , quality , and customer support .
www . jma-uk . co . uk
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OCTOBER 2024
locksmithjournal . co . uk