People are anxious about what the rapid development of AI means for them.
This matters whether you run a country or a business. Trust is not a fluffy nice-to-have. Rather, it is the fundamental foundation of value creation. But old assumptions that connected us are rapidly breaking down, and now require a proactive and intentional approach for rebuilding— one that challenges transactional thinking and focuses on high trust, high value relationships. In today’ s context, there is the immediate challenge of being more human in the age of AI. Leaders and firms who succeed in this will stand out in a world of mistrust.
Trust faces strong headwinds. In business, increasing pressure to perform in a challenging environment is fuelling transactional behavior by leaders. People are anxious about what the rapid development of AI means for them. On top of this, if not managed well, technology can be a way of depersonalizing employee and customer experiences to such an extent that human relationships feel less important. Throw into this the conflicting views that different generations have about the nature of work and where loyalty lies.
This year’ s Edelman Trust Barometer put it this way:“ Widespread grievance is eroding trust across the board.”
If not actively tackled, low levels of trust will destroy any value that might otherwise be created. Here’ s an example of how distrust manifests itself on a daily basis in large businesses.
People are anxious about what the rapid development of AI means for them.
58 58 Bold Bold ideas ideas to to power power progress