The Kyndryl Interactive Institute Journal Issue 1 | Page 26

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Timeline: From pilot to pervasive

Next 3 – 5 years
• Pilot projects in smart cities combine sensor grids with traffic, energy, and emergency agents.
• Departments deploy chatbots and process-automation tools, cutting service backlogs.
• National AI ethics frameworks and data sharing standards take root.
Within a decade
• Cross domain data fabrics and policy simulation engines become common.
• Sovereign agents handle routine licensing, permitting, and benefits disbursement under human oversight.
• Federated learning keeps sensitive data on premises while allowing global model improvements.
Beyond 2035
• Most routine public services run autonomously.
• Human officials focus on diplomacy, crisis leadership, and long horizon strategy.
• Continuous, participatory feedback loops let citizens shape algorithmic priorities in near real time.
The pace will vary by country, but the direction is clear: governance will evolve from manual paperwork to data driven consciousness.

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Cross sector lessons and opportunities

The principles of AI-native governance— agentic systems, data sovereignty, ethical oversight— are not exclusive to government. They form the foundation of a new operating model across industries.
14 Bold ideas to power progress