12 THE KNOW
Keele IT
service
desk one
of Britain’s
best
As a team we thought it would
be a good idea to enter the
awards this year, because we
felt it’s the right time to tell
our story about the initiatives
we’ve taken on the IT Service
Desk. We believe they have
benefited our staff and students
within the Keele University
community who we support.
Sandra Gillingham,
IT Service Manager