Bottom Line, Inc.
Individual Contributor - Participant’s Workbook
WHAT IRRITATES YOU?
Instructions:
Read the nine sets of irritations. Select the number (of the set) that most closely describes the behavior of people who
usually annoy you and circle the number next to the set. Next, put a check next to the irritations that apply to you. Then,
in that same set, add other irritations that you know from your personal experience.
1. Incompetence
Criticism or reprimand
Doubt their truthfulness
Unkept promises
Irresponsibility
Mistake-filled work
Unfair
Lack of quality
Arbitrary changes in procedures
Violation of S.O.P’s
Unfriendly
Cold and heartless
Selfish
Rejection
Disapproval
Impersonal response
Failures
Inactivity
Make little difference
Late for appointments
Inferior output / results
Disrespect
Unfeeling
Inauthenticity
Ignore feelings
Additional irritations:
2. Ingratitude
Lack of appreciation
Harsh and unkind
Uncaring and unloving
Additional irritations:
3. Inefficiency
Slow
Losers
Unimportant
Additional irritations:
4. Insensitivity
Individuality not important
Impersonal rational communication
Additional irritations:
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