WELFARE NEWS
Service family accommodation
Pinnacle and Vivo Monthly Reach Out Meetings
A representative from both Pinnacle and Vivo hold monthly Reach Out Meetings in the Innsworth Community Centre . The visits give occupants of Service Family Accommodation ( SFA ) the opportunity to have a face-to-face meeting with the contractors responsible for all matters concerning SFA in the Innsworth catchment area .
Details of the date and time of these visits can be found in HQ ARRC Bulletins and on the Imjin Station Community Facebook site .
Previous occupant of SFA / house – their post
When you move into your new SFA / house , you may receive correspondence ( i . e . letters , bills ), through the post system addressed to the previous occupant . Please cross through the address and bar codes and write the following words on the envelope : ‘ NOT KNOWN / NO LONGER AT THIS ADDRESS , RETURN TO SENDER ’, and repost through the post system .
Do not open the correspondence , as this is against the law .
If the correspondence is from a Utility Company – gas , electricity , water , please take the envelope and contents to the Welfare Office . They will forward the correspondence to the relevant DIO department for their action .
Vehicles
PNs must adhere to the processes below to ensure they comply with regulations and guidance .
Export / Sale of UK Registered Vehicles
PNs must notify HM Customs and DVLA when they export / sell their vehicles . PN to notify PN PSO , who will notify HM Customs . PN to notify DVLA themselves .
PNs must contact PN PSO in advance of an export , to confirm the current export process .
Import of Vehicles into the UK
PNs must notify PN PSO and HM Customs within 14 days of importing a vehicle , whether by importing themselves or by transporter . PNs must contact PN PSO in advance ( i . e . 3-4 weeks ) for the requirements & process .
If you have any queries about the processes , or require further information , please do contact Sue Miles - PN PSO susan . miles893 @ mod . gov . uk
Participating Nations Policy Cell
The Participating Nations Policy Cell delivers advice , administrative services and documentation to Participating Nations ( PN ) Service Personnel on a wide range of areas . For the most part , these are related to housing allocations , vehicle registration , import and export of goods , tax entitlements , education , banking and healthcare . Our aim is to facilitate the successful integration of PN Service Personnel into UK life and provide continued support and assistance throughout their posting in the UK .
The PN Policy Cell comprises a team of four civilian personnel and our offices are located in HQ ARRC ( G1 ), with the Housing Officer working from the Welfare Office . We hope the following updates are of interest but please do contact us with any queries you may have and we will do what we can to assist - our contact details are listed below .
PN Policy Cell contacts
Staffs working from home and / or in office , please contact by email initially . PN Policy Officer ( PNPO )
PN Policy Support Officer ( PNPSO )
Housing Officer ( HO ) PN Policy Clerk ( PNPClk )
WHAT YOU NEED TO DO WHEN MOVING FROM THE AREA
When you and your family move from the area on assignment / posting , leave the Service , or for any other reason , there are certain things you must do , for you and your family .
CHILD / CHILDREN ’ S SCHOOL
Once you know the move-out date from your house , you should inform your child / children ’ s school that they will be leaving the school and the date , as you are moving from the area . It is important to do this so that the school doesn ’ t report your child as truant when they don ’ t attend or return to school . This will help the school know the availability of school places for other families .
DE-REGISTER FROM DOCTORS / DENTISTS / HOSPITALS
Do ensure that you & your family inform their doctor ’ s surgery , dental practice and ( if receiving hospital treatment ) hospital department , that you are moving from the area , providing the date of departure . They will then deregister your family from the surgery , practice and department . It is important
Beverley Simon beverley . simon101 @ mod . gov . uk Sue Miles susan . miles893 @ mod . gov . uk
Paul Wheable paul . wheable100 @ mod . gov . uk Richard Moore richard . moore114 @ mod . gov . uk
to de-register your family as this will ensure that there are places available for new families when they arrive , and so the Surgery / Practice / Dept can keep their records up to date .
REDIRECT YOUR MAIL
It ’ s important for you and your family , that you have your mail redirected to your new address , when you move from your SFA / house . You will not then miss important letters / documents , and this also prevents your personal details from being stolen and used by someone fraudulently . Royal Mail has a redirect service , and mail can be redirected to any UK or overseas address , for a required period and for all family members , at a cost . Royal Mail Redirection can only be obtained online or in person from a post office , and takes 5 working days to arrange . Full information , application form and costs can be found at the website below :
www . royalmail . com / personal / receiving-mail / redirection
26 WINTER 2022-23 the imjin